Client Support Manager

Core responsibilities:

• Provide world-class customer service and help resolve questions or concerns
• Strategically partner with installers to improve customer experience and be a reliable ally
• Effectively manage a pipeline of projects to completion and conduct monthly partner due diligence checks
• Analyze data to spot trends and conduct collaborative investigations into possible fraudulent activities

This role creates positive change by ensuring homeowners have access to affordable, accessible sustainable solutions through reliable financing and support, while also supporting clean energy and water initiatives through the company's nonprofit work.

Required skills and qualifications:

• Strong ability to multi-task and work independently
• Excellent written and verbal communication skills with ability to interact with high-profile partners
• Knowledge in solar, mortgage and finance with superior customer service skills
• Proficient with Excel and analyzing data, with diligent record keeping and project management abilities

Compensation: $24.04/hr (approximately $50,000 annually based on 40-hour work week)

GoodLeap is a technology company delivering financing and software products for sustainable home solutions like solar panels and energy-efficient upgrades, with over $30 billion in financing since 2018. The company also supports GivePower, a nonprofit building water and clean electricity systems that have helped over 1.6 million people globally.