Client Support Manager

Core responsibilities:

• Provide world-class customer service and help resolve questions or concerns
• Strategically partner with installers to improve customer experience and be a reliable collaborative partner
• Effectively manage a pipeline of projects to completion and conduct monthly partner due diligence checks
• Analyze data to spot trends and conduct collaborative investigations into possible fraudulent activities

This role creates positive change by ensuring the adoption of sustainable home solutions is more affordable, accessible, and easier to understand through reliable customer support, ultimately contributing to financing over $30 billion in sustainable solutions since 2018.

Required skills and qualifications:

• Strong ability to multi-task and work independently
• Excellent written and verbal communication skills with ability to interact with high-profile partners
• Knowledge in solar, mortgage and finance
• Proficient with Excel and analyzing data, with diligent record keeping and superior customer service skills

Compensation: $21/hr

Additional benefits: Collaborative work culture, rewarding career opportunities, commitment to employee privacy protection

GoodLeap is a technology company delivering best-in-class financing and software products for sustainable home solutions like solar panels, batteries, and energy-efficient systems, with over 1 million homeowners benefiting from their platform and over $30 billion in financing since 2018.