Application Guide
How to Apply for Client Success Manager
at Misfits Market
🏢 About Misfits Market
Misfits Market is a mission-driven company that tackles food waste by sourcing 'imperfect' produce and delivering it affordably to consumers. Unlike traditional grocery models, they focus on sustainability and accessibility, making fresh food more available while reducing environmental impact. Working here means contributing directly to a socially conscious business model that challenges industry norms.
About This Role
As a Client Success Manager at Misfits Market, you'll own end-to-end client relationships in their technical operations environment, ensuring commercial health while translating client goals into operational directives. This role is impactful because you'll directly influence food waste reduction metrics, maintain cold chain integrity, and drive profitability through strategic account management in their unique supply chain model.
💡 A Day in the Life
A typical day involves reviewing client KPIs and operational metrics, collaborating with Technical Program Managers on project priorities, preparing Weekly Business Reviews with waste reduction analysis, and serving as escalation point for client issues while ensuring cold chain compliance. You'll balance strategic account planning with hands-on operational oversight of food safety and delivery performance.
🚀 Application Tools
🎯 Who Misfits Market Is Looking For
- Has 5-7 years in client-facing roles within 3PL, contract packaging, or food manufacturing with hands-on 'floor awareness' of operational processes
- Possesses a Bachelor's in Industrial Engineering, Supply Chain Management, or Food Science with experience in cold chain logistics compliance
- Demonstrates ability to translate client business objectives into actionable operational plans for technical teams
- Has experience preparing Weekly Business Reviews with KPIs specific to food operations (fill rates, inventory accuracy, waste reduction, yield)
📝 Tips for Applying to Misfits Market
Quantify your experience with food safety compliance and cold chain requirements - Misfits Market handles perishable goods so this is critical
Highlight specific examples where you've managed client relationships in technical environments (3PL, manufacturing) rather than just general account management
Demonstrate understanding of their business model by mentioning how you'd approach reducing food waste while maintaining commercial targets
Include metrics around fill rates, inventory accuracy, or yield improvement from previous roles in food/beverage or supply chain
Show how you've balanced client satisfaction with operational efficiency in past roles, as this role bridges commercial and technical teams
✉️ What to Emphasize in Your Cover Letter
['Your experience with food safety protocols and cold chain logistics in previous roles', 'Specific examples of translating client goals into operational directives for technical teams', "How you've managed commercial health of accounts while maintaining service level agreements", "Your understanding of Misfits Market's mission and how you'd contribute to reducing food waste through this role"]
Generate Cover Letter →🔍 Research Before Applying
To stand out, make sure you've researched:
- → Misfits Market's specific food sourcing model and how they work with farmers/producers
- → Their recent expansions or new service offerings beyond produce delivery
- → Food waste statistics and industry challenges they're addressing
- → Their operational facilities and technical capabilities mentioned in company materials
💬 Prepare for These Interview Topics
Based on this role, you may be asked about:
⚠️ Common Mistakes to Avoid
- Applying with only general account management experience without technical/operational background in food/supply chain
- Failing to demonstrate understanding of cold chain logistics or food safety requirements
- Not showing how your experience aligns with their specific mission of reducing food waste
📅 Application Timeline
This position is open until filled. However, we recommend applying as soon as possible as roles at mission-driven organizations tend to fill quickly.
Typical hiring timeline:
Application Review
1-2 weeks
Initial Screening
Phone call or written assessment
Interviews
1-2 rounds, usually virtual
Offer
Congratulations!
Ready to Apply?
Good luck with your application to Misfits Market!