Application Guide

How to Apply for Client Success Manager

at Misfits Market

🏢 About Misfits Market

Misfits Market is a mission-driven company tackling food waste by delivering 'imperfect' but perfectly good produce directly to consumers at affordable prices. Unlike traditional grocery models, they specifically source quirky-looking produce that would otherwise go to waste, combining sustainability with convenience. Working here means contributing to a tangible environmental solution while being part of a fast-growing, purpose-driven organization.

About This Role

As a Client Success Manager at Misfits Market, you'll be the strategic owner of key 3PL (third-party logistics) client relationships, ensuring operational excellence and commercial health across their cold chain network. This role directly impacts the company's ability to deliver fresh, temperature-sensitive produce reliably while maximizing value from client partnerships. You'll translate client business objectives into actionable operational plans while maintaining strict compliance with food safety and cold chain requirements.

💡 A Day in the Life

Your day typically starts with reviewing performance metrics from 3PL partners, addressing any overnight temperature excursions or delivery issues. You might spend the morning on calls with key clients to discuss strategic initiatives, then collaborate with Technical Program Managers to translate those goals into operational plans. Afternoons often involve reviewing contract compliance reports, prioritizing improvement projects, and ensuring all value-added services are properly billed and documented.

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Interview Prep

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🎯 Who Misfits Market Is Looking For

  • Has 5-7 years of client-facing experience in 3PL, contract packaging, or food manufacturing environments, with specific knowledge of cold chain logistics
  • Possesses an operational background with 'floor awareness' - actual experience in food & beverage manufacturing or warehouse operations, not just theoretical knowledge
  • Demonstrates commercial acumen through experience creating quotes, managing contracts, and ensuring 100% capture of value-added service charges
  • Holds a bachelor's degree in Industrial Engineering, Supply Chain Management, or related field, with ability to translate technical requirements to business outcomes

📝 Tips for Applying to Misfits Market

1

Quantify your experience with cold chain logistics - mention specific temperature ranges, monitoring systems, or food safety certifications you've worked with

2

Highlight any experience with 3PL relationship management in the food industry, emphasizing how you've balanced client needs with operational constraints

3

Demonstrate your 'floor awareness' by describing specific times you've visited manufacturing or warehouse facilities to understand operational realities

4

Prepare examples of how you've enforced contract compliance and captured value-added service charges in previous roles

5

Tailor your resume to show progression in client-facing technical roles, using Misfits Market's preferred terminology like '3PL', 'cold chain', and 'value-added services'

✉️ What to Emphasize in Your Cover Letter

['Your specific experience managing 3PL relationships in food or temperature-sensitive environments', "Examples of how you've translated client business goals into operational directives that technical teams could execute", 'Demonstrated commercial acumen, particularly around contract compliance and value capture in logistics partnerships', "Passion for Misfits Market's mission of reducing food waste and why their unique business model appeals to you"]

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🔍 Research Before Applying

To stand out, make sure you've researched:

  • → Misfits Market's specific supply chain model - how they source 'imperfect' produce and their partnership network
  • → The company's growth trajectory and recent expansions to understand scaling challenges they might face
  • → Food safety regulations specific to cold chain logistics for fresh produce (FDA Food Safety Modernization Act, etc.)
  • → The competitive landscape of meal kit and grocery delivery services to understand Misfits Market's unique positioning

💬 Prepare for These Interview Topics

Based on this role, you may be asked about:

1 Describe a time you had to escalate and resolve a critical issue with a 3PL partner while maintaining the relationship
2 How would you prioritize competing projects from different clients based on contract value and urgency?
3 Walk us through your experience ensuring compliance with food safety regulations in a cold chain environment
4 What strategies have you used to ensure 100% capture of value-added service charges with clients?
5 How would you handle a situation where a client's business goals conflicted with operational feasibility or food safety requirements?
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⚠️ Common Mistakes to Avoid

  • Applying with only retail or non-technical client service experience without the required 3PL or manufacturing background
  • Failing to demonstrate specific knowledge of cold chain requirements or food safety compliance in applications
  • Using generic client success language without showing understanding of the technical/operational aspects of this specific role

📅 Application Timeline

This position is open until filled. However, we recommend applying as soon as possible as roles at mission-driven organizations tend to fill quickly.

Typical hiring timeline:

1

Application Review

1-2 weeks

2

Initial Screening

Phone call or written assessment

3

Interviews

1-2 rounds, usually virtual

✓

Offer

Congratulations!

Ready to Apply?

Good luck with your application to Misfits Market!

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