Client Success Manager

• Serve as the primary owner of strategic 3PL client relationships, acting as the ultimate escalation point and strategic partner.
• Own the commercial health of accounts including contract compliance, payment terms enforcement, and capturing 100% of Value Added Services charges.
• Translate client business goals into clear operational directives and provide strategic direction to Technical Program Managers and Continuous Improvement Engineers.
• Manage the project pipeline, prioritize based on contract value and client urgency, and ensure compliance with food safety and cold chain requirements.

This role contributes to reducing food waste and making sustainable groceries more accessible by optimizing client operations within Misfits Market's carbon-efficient delivery model, helping save an average of 500,000 pounds of food per week from waste.

• Bachelor's Degree required (preferred fields: Industrial Engineering, Supply Chain Management, Business Administration, or Food Science).
• 5-7 years of experience in a client-facing role within a technical environment (3PL, Contract Packaging, Manufacturing, or Supply Chain Consulting).
• Operational background with 'floor awareness' and experience in Food & Beverage Manufacturing or Cold Chain Logistics.
• Commercial acumen with experience creating quotes, managing complex contracts, and understanding P&L statements.
• Leadership ability to provide clear direction to cross-functional teams without direct HR reporting lines.
• Data proficiency with advanced Excel/Google Sheets skills or SQL knowledge, and experience with Lean Six Sigma and Agile methodologies.

• Salary range: $95,000 - $105,000
• Comprehensive medical, dental, and vision insurance
• 401(k)
• Annual Misfits grocery box credit of $1200 paid in weekly installments
• Life insurance
• Paid vacation time
• Paid holidays
• Paid sick days
• Commuter benefits

Misfits Market is a mission-driven startup dedicated to reducing food waste and making shopping for sustainable, high-quality groceries easier and more affordable. They deliver organic produce and other grocery items to nearly every zip code in 48 states at up to 30% off traditional prices, saving an average of 500,000 pounds of food per week from waste.