Client Services Representative

Client Support & Service Delivery

• Deliver timely, accurate, and high-quality support across all client service channels
• Build strong platform fluency to confidently support, guide, and educate users
• Help clients optimise their workflows and usage of NewCo's tools and protocols
• Maintain clear ownership and accountability for all client requests through resolution

Trade Support & Cross-Functional Coordination

• Monitor trade progression and escalate technical or operational issues as required
• Partner closely with Sales, Product, Operations, and Compliance to resolve complex client issues
• Participate in readiness checks for platform releases, enhancements, and maintenance
• Capture structured client feedback and contribute insights to product roadmap discussions

Client Onboarding, Connectivity & Permissions

• Support the onboarding of new clients and traders in partnership with internal teams
• Coordinate connectivity setup, dealer feeds, and data entitlements
• Ensure permissions, configurations, and access frameworks align with client requirements

Governance, Reporting & Continuous Improvement

• Maintain accurate client records and operational documentation
• Contribute to KPI tracking and identify trends to improve service delivery
• Create and maintain support materials, process documentation, and operational runbooks

This role creates positive change by providing institutional clients with superior liquidity and data solutions through responsible and innovative market infrastructure, improving price discovery and distribution of data in global financial and commodities markets.

Essential

• 1–3 years' experience in client services, operations, trading support, or financial services
• Demonstrated ability to exercise sound judgment and work independently in managing client relationships
• Must possess an aptitude for technology and be comfortable using multiple systems
• A strong interest in fixed income markets and institutional trading

Desired

• Excellent communication skills and a collaborative mindset
• Analytical thinking and sound problem-solving abilities
• The ability to stay organized and composed in a fast-moving environment
• Comfort with Microsoft Office (especially Excel); experience with Salesforce, Bloomberg, or market data tools is a plus

Salary: $75,000-$80,000 annually. The company fosters inclusivity and cultivates a work environment where everyone can flourish regardless of personal or professional background, with a dedicated Talent Acquisition team to help recognize unique skills and abilities. They're building a culture where everyone plays a part in making people feel welcome, ready and willing to contribute through their Employee Network TP ICAP Accord.

TP ICAP Group is a world leading provider of market infrastructure that provides clients with access to global financial and commodities markets, improving price discovery, liquidity, and distribution of data through responsible and innovative solutions. The Group is the largest interdealer broker in the world by revenue and the number one Energy & Commodities broker in the world.