Client Services Manager

• Manage all customer contact touch-points and ensure a single point of contact for all customers.
• Conduct regular client reviews to monitor client utilization, spend, and payment performance.
• Lead a team of customer service representatives to address customer issues regarding service and delivery.
• Work with sales and marketing teams to provide customer feedback and trends to support business growth.

This role ensures high-quality customer service and retention, contributing to the organization's reputation and operational efficiency in the testing industry.

• Experience in client services or customer relationship management.
• Leadership skills to manage and develop a team.
• Strong communication and interpersonal skills.
• Ability to analyze data and monitor KPIs.

Working hours are Monday - Friday, 09:00 - 17:00. No visa sponsorship available.

Eurofins is a global leader in testing and laboratory services, providing analytical testing and support to various industries.