Client Services Manager

• Manage all customer contact touch-points and ensure a single point of contact for all customers.
• Conduct regular client reviews to monitor utilization, spend, and payment performance.
• Lead a team of customer service representatives to address customer issues regarding service and delivery.
• Work with sales and marketing teams to provide customer feedback and trends for business growth.

This role ensures high-quality customer service for laboratory testing, supporting public health and environmental safety through reliable diagnostic services.

• Experience in customer service management and team leadership.
• Ability to manage client reviews and monitor KPIs.
• Strong communication and problem-solving skills.
• Familiarity with ISO 15189 quality standards is a plus.

Compensation and benefits not specified in the posting.

Eurofins is a global leader in laboratory testing services, providing analytical testing to support industries such as food, environment, and pharmaceuticals.