Casework Lead

Core responsibilities:

• Run frontline client work, including 1:1 and group support for approximately 20 households at a time, focused on finding homes in the Private Rented Sector and providing wraparound support like benefits, budgeting, and employment assistance.
• Manage client caseload, including assessments, onboarding, logging engagement on CRM, and handling data in line with GDPR and organizational policies.
• Lead on safeguarding as Joint Designated Safeguarding Lead, including incident management and liaising with statutory agencies.
• Support systems work, network development, and impact measurement by co-creating surveys, attending events, and improving client tracking and support offerings.

This role creates positive change by directly supporting clients, primarily refugees and asylum seekers, in finding stable housing and accessing essential services, thereby improving their well-being and integration in the UK.

Required skills and experience:

• Knowledge of the UK Private Rented Sector, asylum/refugee system, benefits system, and budgeting/home management.
• Experience managing a caseload and providing intensive 1:1 support to individuals/families.
• Strong IT skills (G-Suite), excellent communication, fluency in English, and a growth mindset with willingness to learn.
• Passion for the organization's work and values; experience with CRM systems or fluency in French, Arabic, or Ukrainian is desirable.

Compensation and perks: Salary not mentioned. Flexible working is possible with core hours of 10am-3pm on Mondays and Wednesdays, and the role includes in-person workshops in London with options for in-person client meetings.

RootsMove is an organization focused on supporting refugees and asylum seekers in the UK, providing housing assistance and wraparound services to help them integrate and thrive.