Capacity Planning Manager

Core responsibilities:

• Analyze and interpret volume and productivity data from Salesforce and BI tools to forecast workload, volumes, and resource needs across customer support and related service teams
• Build and maintain custom capacity plans, forecasting models, and headcount reports to support a shifting business model, updating monthly for accurate resource analysis and budget alignment
• Partner with department leaders to translate new business processes into actionable headcount needs and collaborate with BI and Data teams to ensure data accuracy
• Present monthly headcount and forecast attainment reports to senior leadership and run ad-hoc analyses to model scenarios for business decision-making

This role ensures optimal staffing to meet service levels and support customer satisfaction as Omnidian scales its customer support and field service operations, contributing to building a more sustainable future through reliable solar and energy storage performance assurance.

Required qualifications:

• 3+ years in capacity planning or forecasting, specifically within support operations or high-volume call centers
• Demonstrable experience in diverse types of forecasting and scheduling methodologies with strong understanding of call center dynamics and Erlang-C formulas
• Advanced proficiency in Microsoft Excel (pivot tables, VBA, complex data modeling) and experience generating reports from CRM tools (Salesforce) and BI platforms (Sigma, Power BI, or Tableau)
• Clear communicator capable of explaining technical data and forecasting logic to non-technical stakeholders, with an innovative mindset for solving complex problems

Compensation and perks:

• Competitive total compensation package including monthly health insurance premiums, bonuses, and long-term stock options for every employee
• Outstanding benefits including family medical, dental, vision, disability, 401(k) administration with $1k match per year, and thoughtful paid time off
• 12 weeks of paid parental leave to all FTE employees (birthing and non-birthing) after 1 year, and four-week paid sabbatical leave after four years
• Remote work opportunity for most roles, with vibrant Seattle office space available; company culture emphasizes collaboration, mutual respect, trust, and diversity through affinity groups and supportive channels

Omnidian is a fast-growing Series C tech-enabled service company revolutionizing performance assurance for the distributed solar and energy storage industries, building a more sustainable future through passionate teams, innovative technology, and amazing customer experience.