Application Guide
How to Apply for Business Support Coordinator
at AECOM
🏢 About AECOM
AECOM stands out as a global leader in sustainable infrastructure and environmental solutions, specifically focused on building legacies that endure. Working at their Victoria office means contributing to innovative projects that address Australia's infrastructure challenges while prioritizing environmental stewardship. The company's commitment to sustainability and technical excellence makes it an attractive workplace for professionals who want their administrative work to support meaningful, large-scale projects.
About This Role
As a Business Support Coordinator at AECOM Victoria, you'll provide critical operational and administrative support to Sector Directors, ensuring smooth daily operations and effective governance tracking. Your role directly impacts project performance by coordinating activities like GNGs, project risk reviews, and client surveys, while partnering with Operations Managers and cross-functional teams to drive improvements in cash collection and data quality. This position serves as the backbone for business line efficiency, making you essential to maintaining accurate reporting in Salesforce and supporting strategic decision-making.
💡 A Day in the Life
A typical day starts with managing Sector Directors' diaries and inboxes, coordinating meetings, and processing expenses to ensure smooth daily operations. You might then track governance activities like GNGs or client surveys, follow up on actions, and partner with Operations Managers to review project performance data in Salesforce. The day often ends with preparing reports for business line meetings, collaborating with GBS or EC teams to resolve issues, and planning events to support sector objectives.
🚀 Application Tools
🎯 Who AECOM Is Looking For
- Has 2+ years of experience in operational/administrative support within engineering, construction, or professional services, with proven ability to manage diaries, coordinate meetings, and process expenses for senior leaders.
- Demonstrates strong organizational skills in tracking governance activities (e.g., GNGs, Healthy Starts, NPS surveys) and ensuring timely follow-up actions, ideally with experience in project administration or controls.
- Is a collaborative partner who can work effectively with Operations Managers, Project Administration, GBS, and EC teams to monitor project performance and resolve issues proactively.
- Is proficient in Salesforce or similar CRM systems, with experience maintaining accurate client/market data and producing reports for business meetings.
📝 Tips for Applying to AECOM
Highlight specific experience with governance tracking (mention GNGs, risk reviews, or client surveys if applicable) in your resume, as this is a core responsibility unique to AECOM's project delivery framework.
Tailor your application to emphasize collaboration with cross-functional teams like Operations, Controls, or GBS—AECOM values partners who can bridge departmental gaps.
Include quantifiable achievements related to cash collection improvements, data quality enhancements, or time compliance in previous roles, as these are key performance indicators for this position.
Research AECOM's recent projects in Victoria (e.g., infrastructure or environmental initiatives) and reference how your support skills could contribute to their sustainable legacies.
Use keywords from the job description like 'Sector Directors support,' 'governance activities,' 'Salesforce reporting,' and 'project performance monitoring' to pass AECOM's applicant tracking system.
✉️ What to Emphasize in Your Cover Letter
['Explain how your administrative experience aligns with supporting Sector Directors in a technical environment, emphasizing diary management, meeting coordination, and expense processing for senior leaders.', "Detail your ability to coordinate governance activities (e.g., tracking GNGs or client surveys) and ensure timely follow-ups, showcasing organizational skills critical to AECOM's project delivery.", "Describe your collaboration skills with diverse teams like Operations, Controls, or GBS, providing examples of how you've partnered to improve cash collection or resolve project issues.", 'Mention your proficiency with Salesforce or similar systems, highlighting experience in maintaining accurate data and producing reports for business meetings.']
Generate Cover Letter →🔍 Research Before Applying
To stand out, make sure you've researched:
- → Explore AECOM's 'Sustainable Legacies' strategy and recent projects in Victoria (e.g., infrastructure upgrades or environmental solutions) to understand their local impact.
- → Review AECOM's governance frameworks, such as references to GNGs (Governance Notification Groups) or Healthy Starts, often discussed in their project delivery materials.
- → Investigate AECOM's use of Salesforce for business reporting by checking their career resources or case studies on data-driven decision-making.
- → Look into AECOM's partnerships and team structures (e.g., GBS—Global Business Services, EC teams) to grasp how cross-functional collaboration works within the company.
💬 Prepare for These Interview Topics
Based on this role, you may be asked about:
⚠️ Common Mistakes to Avoid
- Submitting a generic application without mentioning AECOM's focus on sustainability or governance activities—this shows lack of research into their unique operational needs.
- Overlooking the importance of cross-team collaboration; failing to highlight experience with partners like Operations Managers or GBS teams can make you seem ill-suited for the role.
- Not providing specific examples of Salesforce proficiency or governance tracking in your resume, as these are hard requirements for the position.
📅 Application Timeline
This position is open until filled. However, we recommend applying as soon as possible as roles at mission-driven organizations tend to fill quickly.
Typical hiring timeline:
Application Review
1-2 weeks
Initial Screening
Phone call or written assessment
Interviews
1-2 rounds, usually virtual
Offer
Congratulations!