Business Process Specialist

• Provide facilitation support internally to the Division and to key external stakeholders that measure our performance.
• Coordinate activities with external service providers. Monitor and participate in performance reviews and assessments of the business and external service provider processes. Resolve issues as appropriate.
• Identify changes and enhancements required for the effective utilization of the key business processes such as Maximo, IRIS/PIC, PowerBI, Sharepoint, etc. Provide system troubleshooting. Perform initial identification of system errors. Communicate system issues and critical errors to the appropriate support group.
• Provide consultative services to users and line management in the use of the key business processes.
• Provide oversight and guidance on the documents within the management system to ensure standards of excellence are established in governance.
• Provide advice, guidance and assistance to ensure the department achieves its business goals and objectives. Provide reports for monitoring process performance measures and assessments at internal and external levels.
• Participate in the development and recommendation of a business process framework, and in the implementation of effective and sustaining performance measures, business processes, procedures and improvement initiatives. Provide advice, guidance and ongoing assistance to process owners with respect to business improvements.
• Manage the development and maintenance of the department web site. Work with staff and internal stakeholders to support mutually agreeable requirements related to content and structure.
• Support the development of change management plans that will support both internal and external stakeholders with the implementation of new business processes. This includes the development of communication packages and plans to support the business process objectives.

This role contributes to advancing Ontario's clean energy future and medical isotope innovation while supporting safe, reliable nuclear operations that deliver clean power to families and businesses and cancer-fighting medical isotopes globally.

• This knowledge is considered to be normally acquired through the successful completion of a four-year university education, or by having the equivalent level of education.
• A period of over 6 years, up to and including 8 years, is considered necessary to gain this experience.

This is a permanent, full-time position which offers a competitive benefits, compensation and pension package.

Bruce Power advances Ontario's clean energy future and medical isotope innovation through safe, reliable nuclear operations, delivering clean power and cancer-fighting medical isotopes while fostering an inclusive culture of excellence.