Business Analyst

About the Role

In this role, you will support the front-line improvement project by analysing business processes and ways of working, identifying opportunities and helping stakeholders define needs & priorities.

Key Responsibilities

• Work closely with hospital teams and other stakeholders to enhance efficiency and effectiveness.
• Support implementation, testing, and monitoring of changes, identifying solutions and opportunities for scaling.
• Produce and maintain data-driven reports, dashboards and KPI tracking to inform decision-making.
• Create and update clear documentation, including SOPs and process guides.
• Translate business requirements into technical specifications and assess systems for integration or improvement.
• Ensure full compliance with PDSA policies while supporting prioritisation of front-line improvement work.

Join us to help keep even more people and pets together when times are tough. Together, we'll build a stronger organisation to ensure our services help those who need us most for the next hundred years.

• Demonstrated experience applying business analysis tools and methodologies to drive process improvements.
• Strong background in creating comprehensive process documentation and developing robust business cases.
• Excellent communication and facilitation skills, including the ability to lead co‑creation workshops and collaborative activities.
• The confidence to interpret data and insights and convert them into practical, outcome-focused solutions.
• Experience working closely with front‑line teams in operational, healthcare, social care, or veterinary settings is beneficial, though not essential.
• A Business Analysis qualification would be beneficial but is not essential.

As well as a rewarding role and a positive, people-focused culture, we also offer a wide range of benefits, including:

• Flexible working options to support your work–life balance and individual circumstances.
• 25 days’ holiday plus Bank Holidays, with option to buy or sell an extra five days.
• Three paid special days off: Volunteering Day, Celebration Day and Wellbeing Day annually.
• Generous pension options, with PDSA contributions starting at 5% and rising to 10%.
• Life assurance providing four times your annual salary for added peace of mind.
• AXA Health Employee Assistance Programme, with 24/7 wellbeing support
• Retail, holiday and lifestyle discounts available through our staff Fetch benefits platform.
• Enhanced maternity, paternity and adoption leave to support you and your family.
• 15% discount on PDSA Pet Insurance plus access to staff veterinary services.