Bilingual Intake Specialist 

Core responsibilities:

• Answer calls, screen for eligibility, conduct intakes, give information and referrals, schedule appointments, and perform data entry for legal assistance requests
• Apply legal training to client's case facts and provide accurate information, referral, or legal advice under supervision
• Utilize case management database to document case facts and prepare case files for daily supervisor review
• Schedule clients for advice calls and conduct advice call back appointments

This role helps low-income Massachusetts residents access legal assistance through information, advice, and referrals, preventing many from going without needed legal support.

Required qualifications:

• High School/GED Diploma and fluency in English and another language
• Proficiency in Microsoft Office Suite and strong data entry/typing skills
• Strong verbal and written communication skills with ability to learn new information quickly
• At least 1 year of call center/telephone customer service experience preferred
• Knowledge of MA laws surrounding Housing, Family Law, Benefits and Consumer preferred

Compensation and work details:

• Hourly wage: $28.31 per hour
• Schedule: Monday-Friday, 8:30 AM-4:30 PM with one unpaid hour for lunch
• Organization committed to diverse, inclusive work environment and equal opportunity employment

Volunteer Lawyers Project provides legal assistance to low-income Massachusetts residents through information, legal advice, referrals, and screening for legal aid eligibility.