Bilingual Client Support Manager

• Provide world-class customer service to homeowners and resolve questions or concerns.
• Strategically partner with installers to improve the customer experience and manage a pipeline of projects to completion.
• Conduct collaborative investigations into possible fraudulent or suspicious activities and analyze data to spot trends.

This role helps homeowners adopt sustainable solutions like solar panels and energy-efficient upgrades by ensuring a smooth and friendly financing experience, thereby reducing carbon emissions and promoting environmental sustainability.

• Bilingual in Spanish required.
• Strong ability to multi-task and work independently.
• Excellent written and verbal communication skills.
• Proficient with Excel and analyzing data; knowledge in solar, mortgage, and finance preferred.

Compensation: $22/hr (approximately $45,760 annually). Additional benefits not specified.

GoodLeap is a technology company providing financing and software for sustainable home solutions, having facilitated over $30 billion in financing since 2018. It also supports the nonprofit GivePower, which delivers clean water and electricity systems globally.