Bilingual Client Support Manager

Core responsibilities:

• Provide world-class customer service and help resolve questions or concerns
• Strategically partner with installers to improve customer experience and be a reliable collaborative partner
• Effectively manage a pipeline of projects to completion and conduct monthly partner due diligence checks
• Analyze data to spot trends and conduct collaborative investigations into possible fraudulent activities

This role helps deliver the best customer experience possible for sustainable home solutions, supporting GoodLeap's mission to make sustainable products more affordable and accessible while also supporting their nonprofit GivePower's work providing life-saving water and clean electricity systems globally.

Required skills and qualifications:

• Bilingual in Spanish required
• Proficient with Excel and analyzing data
• Knowledge in solar, mortgage and finance
• Excellent written and verbal communication skills with ability to interact with high-profile partners
• Strong ability to multi-task and work independently
• Superior customer service skills and diligent record keeping
• Ability to manage projects from start to finish

Compensation: $22/hr. The posting mentions a collaborative work culture and values a rewarding career, though no additional benefits are specified.

GoodLeap is a technology company delivering financing and software products for sustainable solutions like solar panels, batteries, and energy-efficient home products. Their platform has facilitated over $30 billion in financing since 2018 and they also support the nonprofit GivePower, which provides water and clean electricity systems to communities in need.