Application Guide

How to Apply for Associate Sales Account Manager - Remote local to Lexington, KY

at Republic Services

🏢 About Republic Services

Republic Services is a leader in sustainable waste management, committed to environmental stewardship and creating a greener future through innovative recycling and disposal solutions. What makes them unique is their dual focus on customer service excellence and environmental responsibility, offering employees the chance to contribute to meaningful sustainability initiatives while working for an industry leader.

About This Role

As an Associate Sales Account Manager at Republic Services, you'll proactively manage and retain existing customer accounts in the Lexington, KY area through daily outreach, contract renewals, and upselling additional waste management services. This role is impactful because you'll directly contribute to customer retention and revenue growth while helping businesses adopt more sustainable waste practices through Republic's full suite of products.

💡 A Day in the Life

A typical day involves starting with CRM system review to identify customers needing outreach, making proactive calls to check on service satisfaction, discussing contract renewals with approaching expirations, researching customer businesses to identify additional waste management needs, and documenting all interactions in the CRM. You'll balance relationship maintenance with identifying upsell opportunities for Republic's full service suite.

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Interview Prep

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🎯 Who Republic Services Is Looking For

  • Has 0-2 years of customer service experience with demonstrated ability to build relationships and handle customer concerns proactively
  • Shows genuine interest in sustainability and waste management, even without direct industry experience
  • Demonstrates basic understanding of sales principles and account management through coursework, internships, or entry-level roles
  • Is tech-savvy enough to quickly learn CRM tools and comfortable with daily phone/email outreach to existing customers

📝 Tips for Applying to Republic Services

1

Highlight any experience with daily customer outreach or proactive relationship management, even from retail or service roles

2

Mention any familiarity with Lexington, KY business landscape or local market knowledge since this is a 'remote local' position

3

Include keywords like 'customer retention,' 'contract renewals,' and 'account management' from the job description

4

If you lack waste industry experience, emphasize transferable skills from transportation, logistics, or environmental studies

5

Demonstrate basic knowledge of Republic Services' sustainability initiatives in your application materials

✉️ What to Emphasize in Your Cover Letter

['Your approach to proactive customer relationship management and daily outreach', "Interest in sustainability and waste management, specifically how Republic's services benefit businesses", 'Ability to learn complex service offerings and pricing structures to identify upselling opportunities', 'Understanding that this role focuses on retaining and growing existing accounts rather than new customer acquisition']

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🔍 Research Before Applying

To stand out, make sure you've researched:

  • → Republic Services' sustainability reports and specific environmental initiatives in Kentucky
  • → The company's full suite of services beyond basic waste collection (recycling, organics, etc.)
  • → Recent news about Republic Services in the Lexington market or Kentucky business community
  • → Basic waste management industry trends and how Republic positions itself competitively

💬 Prepare for These Interview Topics

Based on this role, you may be asked about:

1 Describe your process for proactively reaching out to customers daily without being intrusive
2 How would you approach a customer whose contract is nearing expiration to discuss renewal?
3 What do you know about Republic Services' sustainability initiatives and how they differ from competitors?
4 How would you identify opportunities to sell additional services to an existing customer?
5 Describe a time you had to learn complex product/service information quickly to help customers
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⚠️ Common Mistakes to Avoid

  • Focusing only on new customer acquisition rather than account retention and growth
  • Showing no knowledge of or interest in sustainability/waste management industry
  • Presenting as passive rather than proactive about customer outreach and relationship building

📅 Application Timeline

This position is open until filled. However, we recommend applying as soon as possible as roles at mission-driven organizations tend to fill quickly.

Typical hiring timeline:

1

Application Review

1-2 weeks

2

Initial Screening

Phone call or written assessment

3

Interviews

1-2 rounds, usually virtual

✓

Offer

Congratulations!

Ready to Apply?

Good luck with your application to Republic Services!

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