Application Guide
How to Apply for Associate Product Support Engineer - 3:30PM - 12:30AM CT Monday - Friday
at Workiva
🏢 About Workiva
Workiva stands out as a leader in streamlining integrated ESG (Environmental, Social, and Governance) reporting, helping organizations achieve transparent climate impact tracking and compliance. Their focus on sustainability and regulatory technology makes them appealing to professionals who want to contribute to meaningful environmental and corporate responsibility initiatives through technical support.
About This Role
This Associate Product Support Engineer role involves providing technical and functional expertise to customers via phone, chat, and ticket management during the 3:30PM-12:30AM CT shift. You'll troubleshoot complex issues using application knowledge and self-guided research, while also contributing to Workiva's knowledge base by authoring and editing content to enhance customer self-service resources. This position is impactful because you'll directly support clients navigating ESG reporting challenges, ensuring they can effectively use Workiva's platform for compliance and transparency.
💡 A Day in the Life
A typical day starts by checking the ticketing system for pending customer issues, then handling real-time inquiries via phone and chat during the evening shift. You'll troubleshoot technical problems using Workiva's platform and self-research, document solutions in the knowledge base, and collaborate with team members on complex cases, all while ensuring customers meet their ESG reporting deadlines.
🚀 Application Tools
🎯 Who Workiva Is Looking For
- Has an undergraduate degree or equivalent combination of education/experience in a related field, with moderate technical aptitude and proficiency in Google Drive, Microsoft Office Suite, and OneCloud
- Possesses strong communication skills across email, phone, and ticketing systems, with experience in customer-facing technical support
- Has basic or intermediate experience in database support or network security support, which is preferred for this role
- Is comfortable working independently to resolve complex customer issues while also collaborating when needed, with availability for the specified evening/overnight CT shift
📝 Tips for Applying to Workiva
Highlight any experience with ESG reporting, sustainability platforms, or regulatory compliance tools in your resume, as this aligns with Workiva's core mission
Demonstrate your proficiency with Google Drive, Microsoft Office Suite, and OneCloud by mentioning specific projects or tasks where you used these tools in a technical support context
Emphasize your ability to work the 3:30PM-12:30AM CT shift and your experience with remote or after-hours customer support, as this is a key requirement
Showcase examples where you've authored or edited knowledge base content or created self-service resources for customers, as this is a specific responsibility in the job description
Tailor your application to mention Workiva's focus on ESG and climate impact, showing you understand their industry niche and are motivated by their mission
✉️ What to Emphasize in Your Cover Letter
['Your experience with technical customer support via phone, chat, and ticket management, specifically in resolving complex issues independently', "Proficiency with Google Drive, Microsoft Office Suite, and OneCloud, and how you've used these tools in past roles to troubleshoot or support customers", "Any background in database support, network security, or ESG-related platforms, highlighting why it makes you a good fit for Workiva's focus", 'Your ability to work the specified shift (3:30PM-12:30AM CT) and your interest in contributing to knowledge base content to enhance customer self-service']
Generate Cover Letter →🔍 Research Before Applying
To stand out, make sure you've researched:
- → Workiva's ESG reporting platform and their specific solutions for climate impact and compliance, to understand the product you'll be supporting
- → The company's recent news or case studies on how they help organizations with transparent reporting, to discuss their mission in interviews
- → The tools mentioned in the requirements (Google Drive, Microsoft Office Suite, OneCloud) and how they might integrate with Workiva's platform
- → Industry trends in ESG and regulatory technology, to show awareness of the broader context in which Workiva operates
💬 Prepare for These Interview Topics
Based on this role, you may be asked about:
⚠️ Common Mistakes to Avoid
- Applying without addressing the shift requirement (3:30PM-12:30AM CT), as this could signal a lack of attention to detail or availability issues
- Failing to mention specific experience with the required tools (Google Drive, Microsoft Office Suite, OneCloud) or customer support channels (phone, chat, tickets)
- Submitting a generic application that doesn't reference Workiva's focus on ESG or sustainability, making it seem you haven't researched the company
📅 Application Timeline
This position is open until filled. However, we recommend applying as soon as possible as roles at mission-driven organizations tend to fill quickly.
Typical hiring timeline:
Application Review
1-2 weeks
Initial Screening
Phone call or written assessment
Interviews
1-2 rounds, usually virtual
Offer
Congratulations!