Application Guide

How to Apply for Associate, Client Success

at Xpansiv

🏢 About Xpansiv

Xpansiv is a unique company at the forefront of environmental markets, specifically empowering transparent and credible environmental claims to drive climate action. Unlike generic sustainability firms, they operate specialized platforms like SRECTrade to certify and track renewable energy projects, making them a key player in the clean energy certification space. Working here means directly contributing to verifiable climate solutions through market-based mechanisms.

About This Role

This Associate, Client Success role is central to Xpansiv's mission, involving processing renewable energy project applications and guiding clients through complex certification rules for solar and clean transportation programs. You'll directly impact climate action by ensuring accurate certification and registration of renewable systems, while serving as the primary point of contact for clients navigating SRECTrade's platform and services.

💡 A Day in the Life

A typical day involves processing incoming solar project applications, reviewing materials for compliance with state certification rules, and emailing clients for missing documentation. You'll also field client calls about their SRECTrade accounts, assist with onboarding new clients by explaining certification procedures, and coordinate with registries to track certified systems—all while juggling ad hoc tasks in a fast-paced environment.

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🎯 Who Xpansiv Is Looking For

  • Has 2+ years in high-volume client service, specifically handling detailed applications or regulatory paperwork (not just general customer support)
  • Demonstrates exceptional attention to detail through experience reviewing complex documents or data entry in regulated industries
  • Possesses strong written communication skills for clear email correspondence about technical certification requirements
  • Is adaptable and proactive in a small-team environment, comfortable 'wearing multiple hats' and learning intricate renewable energy regulations

📝 Tips for Applying to Xpansiv

1

Highlight any experience with regulatory compliance, certification processes, or environmental programs—even if tangential—as this role requires learning complex rules

2

Quantify your 'high-volume' client service experience: mention metrics like applications processed per day or email response times

3

Tailor your resume to include keywords from the job description: 'SRECTrade', 'renewable energy certification', 'state certification process', and 'tracking registry'

4

If you have experience with Microsoft tools beyond basic Word/Excel, specify which ones (e.g., Teams, SharePoint) as the requirements cut off at 'Proficiency with Microsof'

5

Research Alexandria, MN, and mention any local ties or willingness to relocate, as this is an on-site role in a smaller market

✉️ What to Emphasize in Your Cover Letter

["Explain your interest in Xpansiv's specific mission of 'transparent, credible environmental claims' and how it aligns with your values", 'Detail a past experience where you successfully managed detailed application reviews or regulatory correspondence under tight deadlines', "Describe your approach to learning complex technical material quickly, as you'll need to master clean transportation and solar certification rules", 'Mention your ability to triage tasks and handle ad hoc responsibilities in a dynamic client-facing role']

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🔍 Research Before Applying

To stand out, make sure you've researched:

  • → Explore Xpansiv's SRECTrade platform and services to understand how they certify and track solar renewable energy certificates (SRECs)
  • → Learn about state-level renewable energy programs, particularly in Minnesota or other Midwest states, as the role involves state certification
  • → Review Xpansiv's recent news or press releases to understand their growth in environmental markets beyond solar (e.g., clean transportation)
  • → Investigate the company's culture through employee reviews on sites like Glassdoor, noting their emphasis on sustainability and small-team dynamics

💬 Prepare for These Interview Topics

Based on this role, you may be asked about:

1 How would you explain the SRECTrade application process to a new solar client with no prior experience in renewable energy certifications?
2 Describe a time you had to review complex application materials and coordinate with multiple parties to obtain missing information
3 How do you prioritize tasks when processing a high volume of incoming renewable energy project applications?
4 What experience do you have with state certification processes or regulatory compliance in any industry?
5 How would you handle a client frustrated by the complexity of renewable energy certification rules?
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⚠️ Common Mistakes to Avoid

  • Submitting a generic application without mentioning Xpansiv's focus on environmental markets or SRECTrade specifically
  • Overlooking the detail-oriented nature of the role—avoid emphasizing only broad client service skills without proof of accuracy in documentation
  • Failing to address the requirement for 2+ years of relevant experience or high-volume client service in your resume or cover letter

📅 Application Timeline

This position is open until filled. However, we recommend applying as soon as possible as roles at mission-driven organizations tend to fill quickly.

Typical hiring timeline:

1

Application Review

1-2 weeks

2

Initial Screening

Phone call or written assessment

3

Interviews

1-2 rounds, usually virtual

✓

Offer

Congratulations!

Ready to Apply?

Good luck with your application to Xpansiv!

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