Associate, Client Success

Core responsibilities:

• Learn the complex clean transportation and solar renewable energy certification rules and procedures
• Process incoming renewable energy project applications in an accurate and timely manner
• Review application materials and correspond with clients and partners via telephone and email for any outstanding information
• Assist in the state certification process of solar and/or other renewable systems to participate in renewable energy programs
• Coordinate the registration of state-certified systems in the appropriate tracking registry
• Provide prompt and excellent daily client services via telephone and email
• Assist in new client onboarding process including describing the SRECTrade application process and the Company's services
• Facilitate client understanding and usage of SRECTrade online accounts
• Provide solutions to client and partner inquiries about applications, account creation, account status, and transactions

This role supports the acceleration of the global energy transition by facilitating client success in environmental commodities markets, helping companies comply with regulations and commitments while promoting renewable energy adoption.

Required skills and qualifications:

• High School Diploma or Equivalent certification
• Minimum 2 years of relevant experience
• Excellent internal and external communication skills, verbal and written, with a friendly demeanor
• Exceptional attention to detail
• 1-2 years of experience in a high-volume client service environment
• Ability to wear multiple hats, multi-task, triage work, and take on ad hoc tasks if needed
• Proficiency with Microsoft Office, PDF programs, and Salesforce or other CRM's is a plus

Compensation varies by geographic region due to labor market differentials. For Colorado: $58,000-$60,000 annually. Xpansiv cultivates diversity, celebrates individuality, and believes unique perspectives are key to collective success in building trust and transparency toward a net-zero future.

Xpansiv operates an integrated, open, and neutral market platform designed to accelerate the global energy transition, providing access to environmental commodities markets and enabling stakeholders to deliver transparent environmental claims.