Associate Client Success Manager

Core responsibilities:

• Be a Client Success advocate: Project manage program launch tasks and manage multi-faceted programs with device partners, clients and internal teams
• Be a trusted advisor who helps clients achieve their goals: Manage internal and client expectations, prioritize program tasks, and creatively problem-solve operational challenges
• Be an effective internal and client facing communicator and storyteller: Prepare recurring client reports, analyze and present key results, and maintain consistent communication with stakeholders
• Be a product and service expert: Develop comprehensive knowledge of demand management and distributed energy resources to effectively communicate capabilities to clients
• Be an administrative and project management powerhouse: Coordinate and manage communication and logistics around client invoicing processes and related reporting

Help create a clean, distributed energy future by empowering utilities and their customers to turn smart devices into virtual power plants that keep the grid stable and enable higher penetration of solar and wind power.

Required qualifications:

• Excellent written and verbal communication skills with ability to describe complex technical topics succinctly
• Demonstrated success working directly with clients (minimum 2 years experience)
• Project management experience with ability to multitask, hit deadlines, and think through risk
• BS or BA degree
• 2-3 years professional experience in technology services or customer success, preferably in SaaS or enterprise software
• Experience in renewable energy, utilities, grid services or adjacent industries preferred
• Based in Los Angeles, California, or western states (UT, NV, WA, OR)

EnergyHub offers a generous benefits package including:

• 100% paid medical for employees
• 401(k) with employer match
• Casual environment with flexibility to set your own schedule
• Fully stocked fridge and pantry
• Free Citi Bike membership
• Secure bike rack
• Gym subsidy
• Paid parental leave
• Education assistance program
• Base salary range: $70,000 - $85,000 USD

EnergyHub empowers utilities and their customers to create a clean, distributed energy future by helping consumers turn smart thermostats, EVs, batteries, and other products into virtual power plants that keep the grid stable and enable higher penetration of solar and wind power.