Assistant Manager, Servicing Recoveries

Core responsibilities:

• Lead day-to-day operations, overseeing staff performance, compliance, and quality standards within the Servicing Department
• Manage frontline agents and Senior SMEs, ensuring SLA adherence and handling escalations for complex or high-risk cases in Bankruptcy, Foreclosure, Mortgage and Probate
• Partner with department leadership to drive process improvements, maintain regulatory compliance, and support team development
• Analyze team performance, identify inefficiencies, and drive process or policy improvements

This role contributes to GoodLeap's mission of making sustainable home solutions more affordable and accessible by ensuring efficient recovery operations, which supports the company's ability to finance sustainable solutions that have led to over $27 billion in financing since 2018.

Required skills and experience:

• 2-5 years experience in Recovery management including bankruptcy, foreclosure and probate
• Strong leadership and coaching skills with ability to mentor, develop, and evaluate team members
• Advanced problem-solving and decision-making skills, particularly in escalated or high-risk scenarios
• Proficiency with servicing systems, credit bureau platforms (e.g., E-Oscar, DCM), and productivity tools (Microsoft Office/Google Workspace)
• In-depth understanding of servicing operations, including bankruptcy, foreclosure, probate, and regulatory compliance

Compensation: $70,000 - $80,000 annually. The organization emphasizes a collaborative work culture and values rewarding careers for extraordinary professionals.

GoodLeap is a technology company delivering best-in-class financing and software products for sustainable solutions like solar panels, batteries, and energy-efficient home improvements. The company also supports its nonprofit GivePower, which builds and deploys life-saving water and clean electricity systems globally.