Arrears Executive (Mortgage Litigation)

• Proactively manage later arrears cases for motor finance and mortgages, ensuring fair treatment of customers and delivering fair outcomes.
• Handle inbound and outbound customer communications to resolve arrears, negotiate repayment plans, and identify suitable forbearance options.
• Prepare court documentation and manage litigation processes for secured loans, including repossessions.

This role helps customers in financial difficulty find sustainable solutions, preventing repossession and promoting financial well-being, while supporting Tandem's mission of sustainable digital banking.

• Demonstrable experience in financial services with regulatory appreciation, specifically in arrears management within a regulated lending environment.
• Experience managing accounts in later arrears and litigation for motor finance and mortgages, including repossessions.
• Knowledge of FCA rules (MCOB and CONC), CCA, and GDPR regulations.
• Strong customer service skills and ability to handle vulnerable customers and complaints.

Salary up to £37,000 with up to 20% bonus and benefits. Additional perks include 25 days annual leave plus bank holidays, healthcare cash plan, life assurance, pension scheme, electric vehicle scheme, cycle to work scheme, volunteering days, and more.

Tandem is a UK-based digital bank focused on sustainable banking, empowering customers to make better financial choices and lower their environmental impact.