AR Resolution Specialist (CA-Remote)

Core responsibilities:

• Serves as the escalation point for disputed charges, communicating with internal and external parties as necessary and taking measures to ensure account data is correct on a go-forward basis.
• Researches and resolves non-routine billing questions and discrepancies, determining appropriate adjustment codes, obtaining required approvals, and entering adjustments into source billing systems.
• Strives for timely and accurate resolution and prepares correspondence to follow up with internal and external parties via telephone, email, and/or fax.
• Closes accounts for non-payment, ensuring container removals are scheduled where appropriate and container removal charges are assessed when allowed.

This role contributes to Republic Services' mission of creating a more sustainable world by ensuring accurate billing and customer satisfaction, which supports the company's environmental services operations that advance circularity and decarbonization efforts.

Required qualifications:

• High school diploma or G.E.D.
• A minimum of eighteen months related billing experience.
• Directly related experience working with customers in a billing function in a service-based industry.
• Knowledge of company policies, departmental procedures, and local billing requirements.

Rewarding Compensation and Benefits:

• Pay range: $21.90 to $30.07 per hour (minimum wage varies by jurisdiction)
• Comprehensive medical, dental, and vision coverage
• Health care and dependent care spending accounts
• Short- and long-term disability insurance
• Life insurance and accidental death & dismemberment insurance
• Employee and Family Assistance Program (EAP)
• Employee discount programs
• 401(k) plan with generous company match
• Employee Stock Purchase Plan (ESPP)
• Paid Time Off (PTO)

Republic Services, Inc. is a leader in the environmental services industry, providing customers with recycling, waste, special waste, hazardous waste, and field services. The company is committed to advancing circularity and supporting decarbonization to create a more sustainable world.