Application Guide

How to Apply for Application Support Specialist - AECOM Hunt (Remote)

at AECOM

🏢 About AECOM

AECOM is a global infrastructure consulting firm committed to delivering a better world through innovative and sustainable solutions. Working at AECOM means being part of a diverse team that tackles complex challenges, from transportation and water to energy and environmental projects, with a focus on leaving a lasting positive impact.

About This Role

As an Application Support Specialist for AECOM Hunt, you'll be the go-to expert for the CMiC ERP system, ensuring that project, finance, and operations teams can work efficiently. This role is not just about fixing issues; it's about understanding the data flow, optimizing configurations, and building reports that empower decision-making, directly impacting the success of major construction projects.

💡 A Day in the Life

A typical day might start by checking and responding to support tickets, then diving into a data investigation using SQL to understand a discrepancy in job costing. You might spend the afternoon collaborating with a project manager to configure a new CMiC workflow, and later build a report that helps the finance team track project profitability. It's a mix of reactive support and proactive improvement, with a constant focus on how the system is serving the business.

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Interview Prep

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🎯 Who AECOM Is Looking For

  • A candidate with hands-on CMiC ERP experience, particularly across Finance, Job Costing, Project Management, Procurement, and Payroll modules.
  • Someone who is not just a support technician but also a data enthusiast, comfortable writing SQL queries to investigate data anomalies and validate system functionality.
  • A proactive problem-solver who can build and maintain reports, turning raw data into actionable insights for business users.
  • An individual who understands construction business processes and can bridge the gap between technical configurations and real-world workflows.

📝 Tips for Applying to AECOM

1

Tailor your resume to highlight specific CMiC modules you've supported and any SQL or reporting tools (like Power BI or SSRS) you've used, using keywords from the job description.

2

In your cover letter, provide a concrete example of a complex CMiC issue you resolved, emphasizing how you used SQL to diagnose it and the impact on the business.

3

Research AECOM Hunt's recent construction projects and mention one in your application to show genuine interest in their work.

4

If you have any certifications or training in CMiC, make sure they are prominently displayed. If not, mention any self-study or projects you've done to deepen your CMiC knowledge.

5

Since the role is remote, emphasize your experience with remote collaboration tools and your ability to work independently while staying connected with a team.

✉️ What to Emphasize in Your Cover Letter

["Highlight your hands-on CMiC experience and the specific modules you've supported, linking them directly to the responsibilities listed.", 'Showcase your SQL skills with a brief example of how you used queries to solve a data issue or improve reporting.', "Demonstrate your understanding of construction workflows and how CMiC supports them, showing that you're not just a tech person but also a business enabler.", "Express enthusiasm for AECOM's mission of sustainable infrastructure and how your skills can contribute to their projects."]

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🔍 Research Before Applying

To stand out, make sure you've researched:

  • → Explore AECOM's recent press releases and annual report to understand their strategic focus on sustainability and digital transformation.
  • → Look into AECOM Hunt's portfolio of construction projects, especially any large-scale or notable builds, to understand the scale and complexity of the work.
  • → Research the CMiC ERP system's capabilities and recent updates to show you're up-to-date with the platform.
  • → Check AECOM's LinkedIn page and employee reviews on Glassdoor to get a sense of the company culture and work environment.

💬 Prepare for These Interview Topics

Based on this role, you may be asked about:

1 Describe a time you resolved a critical CMiC issue. What was your troubleshooting process, and how did you use SQL to identify the root cause?
2 How do you prioritize support requests when multiple critical issues arise simultaneously?
3 Explain how you would create a report in CMiC for a project manager to track job costs. What data would you pull and how would you ensure its accuracy?
4 How do you handle a situation where a user is resistant to following a new process or system configuration?
5 What is your experience with CMiC's payroll module, and how do you ensure data integrity between payroll and job costing?
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⚠️ Common Mistakes to Avoid

  • Don't submit a generic resume that doesn't mention CMiC or SQL. This role is highly specific, and generic applications will be easily filtered out.
  • Avoid focusing only on helpdesk experience without highlighting your analytical and data skills. The job description explicitly says 'beyond frontline helpdesk support'.
  • Don't neglect to show your understanding of construction business processes. If you lack construction experience, emphasize your ability to learn and adapt, but don't ignore it entirely.

📅 Application Timeline

This position is open until filled. However, we recommend applying as soon as possible as roles at mission-driven organizations tend to fill quickly.

Typical hiring timeline:

1

Application Review

1-2 weeks

2

Initial Screening

Phone call or written assessment

3

Interviews

1-2 rounds, usually virtual

✓

Offer

Congratulations!

Ready to Apply?

Good luck with your application to AECOM!

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