Application Guide

How to Apply for Account Manager

at Uplight

🏢 About Uplight

Uplight is unique as a clean energy technology company that partners directly with leading utilities worldwide to accelerate carbon reduction through personalized customer experiences. Unlike generic SaaS companies, Uplight operates at the intersection of energy, technology, and sustainability, offering mission-driven work with tangible environmental impact. Working here means contributing to meaningful climate solutions while collaborating with major utility partners.

About This Role

This Account Manager role involves being the strategic expert for assigned utility accounts, responsible for delivering against contract outcomes while building strong relationships from individual contributors to senior leadership. The role is impactful because you'll directly influence clean energy adoption by ensuring customers realize business value through Uplight's solutions, directly contributing to carbon reduction goals through successful utility partnerships.

💡 A Day in the Life

A typical day involves analyzing account performance metrics, preparing for strategic meetings with utility partners to discuss progress toward carbon reduction goals, collaborating with cross-functional teams to ensure contractual commitments are met, and developing account plans that align customer business objectives with Uplight's solutions. You'll spend significant time building relationships across customer organizations while tracking progress against contract outcomes and customer satisfaction metrics.

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🎯 Who Uplight Is Looking For

  • Has 3-5 years of SaaS account management experience with proven ability to manage complex enterprise contracts and deliver against business outcomes
  • Demonstrates experience working with utility companies or in energy/clean tech sectors, understanding regulated markets and sustainability initiatives
  • Shows strong senior-level relationship-building skills with evidence of managing customer expectations and scope for large contracts
  • Possesses expertise in tracking contract metrics, reducing churn, and improving customer satisfaction in a B2B SaaS environment

📝 Tips for Applying to Uplight

1

Highlight specific experience managing utility or energy sector accounts, even if indirectly through previous SaaS roles

2

Quantify achievements related to contract metric delivery, churn reduction, or CSAT improvement in previous account management roles

3

Demonstrate understanding of Uplight's unique position between utilities and end-customers by mentioning their 'personalized experiences' approach

4

Show how you've partnered with leadership to define account strategy, not just executed predefined plans

5

Include examples of cross-functional teamwork to deliver contractual commitments in complex organizations

✉️ What to Emphasize in Your Cover Letter

['Your experience with SaaS business models and managing complex enterprise contracts, specifically mentioning utility or energy sector relevance', 'Examples of developing and maintaining key relationships across organizations, particularly with senior management in regulated industries', "How you've contributed to reducing churn and improving customer satisfaction metrics in previous roles", "Your understanding of clean energy initiatives and why Uplight's mission resonates with your professional goals"]

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🔍 Research Before Applying

To stand out, make sure you've researched:

  • → Uplight's specific utility partners and their clean energy initiatives (check their website and news section)
  • → The clean energy technology landscape and how Uplight differentiates from competitors like EnergyHub or Oracle Utilities
  • → Recent Uplight case studies showing how they've helped utilities achieve carbon reduction goals
  • → The regulatory environment for utilities in the U.S. and how it affects technology adoption

💬 Prepare for These Interview Topics

Based on this role, you may be asked about:

1 Describe your experience managing large, complex contracts with utility companies or similar regulated entities
2 How would you develop account strategy for a utility partner with specific carbon reduction goals?
3 Walk through your process for tracking and reporting against contract metrics to both internal leadership and external customers
4 Share an example of how you've led a customer toward realizing business value from a SaaS solution
5 How do you balance customer expectations with contractual scope in long-term enterprise partnerships?
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⚠️ Common Mistakes to Avoid

  • Applying with generic account management experience without highlighting SaaS or utility/energy sector relevance
  • Focusing only on sales achievements rather than demonstrating ability to manage existing accounts and reduce churn
  • Showing no understanding of Uplight's unique business model connecting utilities with end-customers for clean energy adoption

📅 Application Timeline

This position is open until filled. However, we recommend applying as soon as possible as roles at mission-driven organizations tend to fill quickly.

Typical hiring timeline:

1

Application Review

1-2 weeks

2

Initial Screening

Phone call or written assessment

3

Interviews

1-2 rounds, usually virtual

✓

Offer

Congratulations!

Ready to Apply?

Good luck with your application to Uplight!

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