Account Executive

Relationship and Issues Management

• Establish and maintain strong relationships at all levels within customer organizations to support long-term engagement and strategic alignment.
• Serve as lead negotiator and primary decision maker in resolving customer issues, ensuring timely and effective solutions.
• Own and manage the entire customer relationship, coordinating with internal departments, including senior leadership, to ensure alignment.

Business & Economic Development

• Drive earnings growth by proactively identifying and positioning product and service solutions that meet and exceed customer needs.
• Manage the sales process from initial needs assessment through solution delivery, coordinating internal cross-functional teams to ensure customer success.
• Coordinate and manage customer service projects and load growth opportunities.

Strategic Planning

• Develop and execute strategic plans to proactively address and resolve issues, strengthening and preserving relationships with the company's large business customers.
• Monitor and communicate market trends, forecasts, and external factors – such as environmental and regulatory developments – impacting large business customers.

This role helps Duke Energy make a difference for millions of people every day by managing strategic issues and cultivating relationships with the company's largest commercial customers, enhancing customer satisfaction and supporting business objectives.

• Bachelor's degree AND five (5) years minimum required related experience OR High School/GED AND nine (9) years minimum required related experience.
• Experience managing relationships with large and complex customers and/or key stakeholders.
• Excellent interpersonal skills including communication skills, presentation skills, conflict resolution and negotiation skills.
• Project management experience.
• Proficiency in Microsoft Office software tools and demonstrated ability to learn new systems.

Competitive pay and benefits, friendly work environment, opportunities for growth and development, recognition for your work.

Duke Energy is an energy company focused on making a difference in people's lives by providing reliable energy services to millions of customers.