Customer Support Specialist

Core responsibilities:

• Deliver quality phone, email & webchat support to Wood Mackenzie's customers and internal stakeholders pertaining to user management in a timely manner
• Be a liaison between customers and internal stakeholders to communicate and troubleshoot any technical or system-related issues
• Ensure accurate and timely recording of information in Intercom and Salesforce, keeping key stakeholders updated of progress and outcomes
• Become the established expert and owner of Wood Mackenzie product's user management and fluid in systems knowledge

This role supports Wood Mackenzie's mission to provide reliable and actionable insight for companies and governments to lead the transition to a sustainable future by ensuring customers can effectively access and use their data and analytics products.

Required skills and qualifications:

• Fluency in English, both written and verbal
• Exceptional attention to detail and organizational skills
• At least 1 to 2 years in a corporate environment
• Strong time management skills and multi-tasking abilities
• Excellent communication skills (listening, writing, and verbal)
• Comfortable speaking on the phone with strangers
• Analytical and process-oriented mindset
• Technically adept with web-based applications

No specific compensation, perks, or culture highlights mentioned in the job description.

Wood Mackenzie is the global data and analytics business for the renewables, energy, and natural resources industries, providing reliable and actionable insight to help companies and governments lead the transition to a sustainable future.