Client Success Manager

Strategic Account Management:

• Act as the primary post-sales point of contact for large fleet clients, serving as a trusted advisor on their electrification journey.
• Deliver a world-class client experience by proactively identifying needs and ensuring every touchpoint adds value.
• Monitor account health and usage metrics to drive long-term retention and identify opportunities for account expansion.
• Deliver regular reporting to clients on their electrification progress.

Onboarding & Compliance (KYB):

• Manage the hand-off from Sales to Success, ensuring no data or momentum is lost during implementation.
• Guide clients through the Know Your Business (KYB) vetting process with clarity and speed to get them "charge-ready" quickly.
• Ensure all client documentation meets rigorous regulatory standards while maintaining a supportive approach.

Cross-Functional Collaboration:

• Partner with Product and Tech teams to advocate for user requests.
• Translate client pain points into feature requirements to align the roadmap with evolving market needs.

This role supports business customers in their transition to sustainable energy by simplifying operations across mixed and fully electrified vehicle fleets, contributing to the broader goal of making electric vehicle charging smart and simple.

• Minimum one year of experience in a similar client-facing position.
• Genuine passion for delivering excellent client experiences and driving sustainability.
• Comfortable speaking with businesses and possessing fantastic written communication skills.
• Ability to thrive in a fast-paced environment, manage multiple priorities, and learn quickly.
• Calm and experienced operational mindset with attention to detail and follow-through.
• Experience working in Operations in a high-growth company is desirable.
• Able to thrive in ambiguity and take a structured approach to problem-solving.

• Salary information is flexible and discussed during recruitment; the company emphasizes matching experience with appropriate compensation.

• Octopus Energy Group is recognized as a top company to work for in the UK, with a unique culture that promotes autonomy, quick learning, and building.

• Perks and benefits are detailed on the Octopus Employee Benefits hub.

• The company is an equal opportunity employer committed to inclusivity and fairness.

Octopus Fleet is part of Octopus Energy, focused on building a virtual charging platform for electric vehicles to make charging smart and simple. They are expanding internationally and working with automotive and tech partners to create integrated charging experiences.