Training Support Staff-II (Bilingual-English/Spanish)

Core responsibilities:

• Monitor training event chat and respond to/redirect trainee inquiries
• Troubleshoot low complexity tech issues for trainees and faculty/presenters
• Provide prompt, professional bilingual customer service via email and phone using Salesforce
• Manage virtual training logistics including muting/unmuting trainees and breakout rooms

This role supports Beck Institute's mission to improve lives worldwide through excellence and innovation in cognitive behavior therapy by facilitating professional training events that enhance mental health treatment globally.

Required qualifications:

• Native-level fluency in both English and Spanish
• Outstanding interpersonal, verbal/written communication and listening skills
• Reliable internet connection and familiarity with videoconferencing applications
• High degree of availability and ability to engage in extensive screentime
• Psychology background or familiarity with CBT preferred
• Experience with Salesforce highly desirable

Compensation and perks:

• $17/hour pay rate
• Beck Institute Zoom account, email address, and laptop provided
• Paid virtual training session covering role orientation and Zoom introduction
• Part-time, flexible scheduling on as-needed basis

Beck Institute's mission is to improve lives worldwide through excellence and innovation in cognitive behavior therapy.