Technical Customer Success Manager

Core responsibilities:

• Deliver efficient field support to customers using Carbon Robotics equipment, including verifying machines operate at peak efficiency through proper calibration, monitoring, and regular preventive maintenance service in both indoor and outdoor environments.
• Serve as the point of contact for assigned accounts by training operators and all farm personnel required to successfully implement the use of Carbon Robotics equipment to growers.
• Log, document, and communicate customer experience and pain points to engineering and product teams.
• Quickly respond to customer concerns and identify issues in collaboration with other Carbon Robotics departments/teams.

This role helps farmers adopt innovative robotic weed control technology that eliminates weeds without herbicides, reducing environmental impact, promoting soil health, and addressing labor shortages and rising costs in agriculture.

Required skills and qualifications:

• Ability to diagnose problems with equipment or machinery, with strong mechanical and electrical aptitude to troubleshoot mechanical and electrical problems.
• Excellent relationship management, customer service, and communication skills, with ability to remain calm and articulate when dealing with difficult customer situations.
• Desire for solving customer issues and advocating for their success in a fast-paced and unstructured environment.
• Valid driver's license required, with willingness to travel to customer locations more than 50% of the time in peak seasons.

Competitive compensation and benefits for full-time US-based employees include:

• Competitive salaries
• Pre-IPO Stock Options
• Generous Benefits:
  • Fully-paid medical, dental, and vision insurance premiums for you and all dependents
  • Mental Health HRA
  • Life Insurance
  • Long Term Disability
  • Flexible PTO
  • 401(k) plan
  • Pet Insurance
  • Commuter Benefits
• Inclusive and tight-knit company culture that values innovation and mission-driven success

*Internationally based employees benefits vary & Contractors are not eligible for Carbon Robotics Benefits or Stock

Carbon Robotics develops the LaserWeeder™, which leverages advanced robotics, computer vision, AI/deep learning, and lasers to eliminate weeds with sub-millimeter accuracy without herbicides, reducing environmental impact and promoting soil health while helping farmers address labor shortages and rising costs.