Team Lead Customer Success Management

As Team Lead for Customer Success Management, you will lead and mentor a team of CSMs located in Europe and North America, while acting as a strategic partner for customers across all SCS continuous monitoring solutions. This role bridges technology, operations, and customer relationships, ensuring deployments run smoothly end-to-end, service levels are met or exceeded, and customers remain engaged, retained, and expanded over time through technical credibility, proactive engagement, and data-driven insights.

Key responsibilities include:

• Own overall customer health, satisfaction, retention, and expansion metrics
• Lead regular customer business reviews, including value realization, emission performance, operational insights and roadmap discussions
• Track and report on customer success KPIs (retention, churn risk, SLA adherence, usage, etc.)
• Lead, mentor, and coach a team of 4 Customer Success Managers fostering a culture of collaboration, accountability, continuous improvement, and customer trust

This role helps customers realize measurable, ongoing value from environmental monitoring solutions, enabling emissions reduction efforts and reporting compliance through trusted, operator-grade emissions intelligence worldwide.

Required qualifications and skills:

• 5+ years of proven leadership experience managing Customer Success or technical account teams in complex SaaS or industrial environments backed by a strong background in Customer Success frameworks (QBRs, success plans, health scoring, lifecycle management)
• 8+ years in upstream or midstream oil and gas, industrial automation, process controls, environmental monitoring, or compliance-driven solutions
• Strategic mindset with ability to scale processes and elevate customer success to the next level
• Familiarity with sensor systems, IoT solutions, data analytics, and industrial deployments

No specific benefits, compensation, or perks mentioned in the job description.

Sensirion Connected Solutions (SCS) is a global leader in air quality and environmental monitoring, delivering trusted, operator-grade emissions intelligence worldwide through continuous monitoring solutions including Nubo Sentry, Nubo Sphere, and Kuva camera systems.