Strategy & Operations Principal, Partner Operations

• Manage the on-site daily operations of Via's service on behalf of our partner
• Prioritize operational issues as a real-time point of contact for drivers and dispatchers and provide creative solutions for scheduling of a round-the-clock team
• Manage and mentor the on-site team of dispatchers and shift managers
• Be the face of the operation; develop relationships with driver partners, customers, community leaders, and local organizations
• Liaise closely with Via senior management and Via's external partners
• Develop clear metrics for the team and visibility into results against KPIs and priorities
• Prepare reports and analyze data to improve operational processes, ensure resources are properly allocated, and maximize efficiency and customer satisfaction
• Ensure compliance with all relevant federal, state, local and company policies, procedures and regulations on service operations
• Lead, coach and develop an engaged team of drivers, fostering a collaborative, cohesive, and energetic environment

This role contributes to Via's mission of creating modern and efficient public transportation systems that provide far greater access to jobs, healthcare, and education, while also reducing humanity's collective environmental footprint through transformed transportation.

• Experienced operations manager, with at least 6-10 years of experience and hold a Bachelor's degree
• Independent self-starter who thrives in fast-paced environments and feels comfortable with a very high level of responsibility
• Savvy and tactful communicator who intuitively finds the right tone in every situation
• Desire to foster a culture deeply committed to providing a world class customer service experience
• Detail-oriented executor who is obsessively action-oriented and thrives while operating autonomously
• Experienced and exceptional leader with extensive experience leading support teams
• Flexible and adaptable with a love for the challenge of adapting to change rapidly
• Proven track record of managing teams (at least 3-5 years) and developing people
• Effective at managing multiple tasks simultaneously with ability to delegate, prioritize, and take responsibility
• Problem solver who doesn't accept the status quo and is always looking for creative solutions

• Salary Range: $130,000 - $165,000 per year (final salary determined by experience, knowledge, and skills)
• Generous and comprehensive benefits package including free medical plans and 401K matching
• Equity or variable pay may also be applicable

Via builds technology that changes the way the world moves, with a mission to create modern and efficient public transportation systems that provide far greater access to jobs, healthcare, and education. They build solutions to digitize, automate, and enable data-driven decision making for entire transportation networks including fixed-route buses, microtransit, paratransit, school buses, and autonomous vehicles.