Strategy & Operations Associate

• Develop scalable solutions to address issues faced by Via's riders, drivers, and internal operations team members
• Identify opportunities to enhance efficiency, quality, and consistency across support operations, driving measurable improvements in both internal performance and customer experience
• Create repeatable, trackable standard operating procedures and trainings to ensure live operations run as intended
• Serve as point of contact for leads of Via's central operations teams, preempting and responding to operational issues

This role helps transform transportation worldwide by developing scalable solutions that improve operational efficiency and customer experience, contributing to Via's mission of reducing humanity's collective environmental footprint through shared, dynamic public mobility.

• Excellent at prioritization; you understand how to get the highest ROI from your work
• Analytical and obsessed with numbers; you're comfortable manipulating data with platforms such as Excel, Tableau, and/or Looker; SQL experience a plus
• Problem solver; you don't accept the status quo and are always looking for creative solutions
• Minimum of 1 year of experience at a startup, consulting firm, or in a similarly fast-paced environment

Final salary will be determined by the candidate's experience, knowledge, and skills. Salary reflected does not include equity or variable pay, where applicable. Salary Range: $65,000 - $85,000 per year.

Via builds technology that changes the way the world moves, pioneering the TransitTech category to ensure the future of transportation is shared, dynamic public mobility that reduces carbon emissions, minimizes reliance on private cars, and provides accessible, efficient, and affordable transportation.