Sr. Manager - Technical Programs & Customer Success

• Customer & Partner Success: Own post-sales success for OEM partners and API customers, from onboarding and technical implementation through adoption and renewal, ensuring strong engagement, satisfaction, and measurable outcomes.
• Technical support: You will be the first point of contact for technical support questions from customers and partners.
• Customer Insights & Product Feedback: Serve as the voice of the customer to Derapi's product and engineering teams, distilling usage data, integration challenges, and customer feedback into actionable product insights and feature priorities.
• Process Development: Design scalable systems for onboarding, support, billing, and customer engagement; identify and implement process improvements that enhance customer experience and internal efficiency.
• Analytics & Reporting: Track product usage and performance metrics across customer segments to identify expansion opportunities, quantify impact, and surface insights for internal strategy and investor reporting.

This role helps accelerate the energy transition and enables a more connected, flexible, and decarbonized grid by ensuring the success of partners and customers using Derapi's API to manage distributed energy resources.

• Bachelor's degree; experience in the distributed energy sector preferred.
• 7+ years of experience in software project management, customer success, or sales operations, ideally in the electric power, distributed energy, or SaaS software.
• Strong organizational skills, with demonstrated ability to work cross-functionally across product, engineering, and commercial teams in a dynamic startup environment.
• Proven track record of driving customer adoption, retention, and satisfaction for a technical product or platform.
• Analytical mindset with experience using data and product metrics to inform strategy, identify trends, and measure success.
• Strong communication and interpersonal skills with a proactive, problem-solving attitude.
• Passion for accelerating the energy transition and enabling a more connected, flexible, and decarbonized grid.

• Competitive Salary: based on experience and location
• Stock Options: Ownership in a fast-growing, venture-backed company in climate tech
• Benefits: Medical, Dental and Vision Insurance; 401k
• Location Flexibility: Derapi is 100% remote
• Quarterly Meetups: Though we are a remote-first company, we value camaraderie and team building and we gather together in-person at least quarterly at different locations across the country to deep dive on work topics and spend time together
• Family Friendly Focus: Progressive parental leave and flexibility for families
• Time Off: Unlimited vacation policy to encourage work-life balance
• Personal Days: We encourage our employees to take time off for voting, volunteer work, and personal days as needed
• Home Office: Budget for equipment and stipend for home and mobile internet.
• Great Team: Working with fun, hard-working, kind people committed to making a difference!

Derapi is a company focused on accelerating the energy transition through its API platform that connects and manages distributed energy resources, enabling a more connected, flexible, and decarbonized grid.