Solutions Manager, Emergency Cash

Solution Design & Delivery (~70%)

• Lead structured discovery to identify operational bottlenecks and drive design of fit-for-purpose products or processes.
• Coordinate with Technical Program Managers to translate high-level needs into detailed product requirements, workflows, and technical specifications.
• Manage pilots: coordinate stakeholders, track timelines, and capture insights for iteration.
• Partner with Tech, Delivery, and Operations to ensure proposed solutions are feasible, scalable, and sustainable.
• Build vendor relationships and conduct build-vs-buy analyses as needed.

Response Surge Support (~20%)

• Deploy during active response periods to support Technical Program Managers adapt or configure existing tools to new contexts.
• Gather feedback from live operations and integrate learnings into the long-term solutions roadmap.

Learning & Collaboration (~10%)

• Ensure clear documentation of options, trade-offs, and solutioning outputs and learnings.
• Contribute to team planning, product prioritization discussions and cross-team knowledge sharing.
• Partner with product, technology, operations, and research leads to translate business needs into technical or policy solutions.
• Provide engineers with clear requirements and regular feedback to ensure effective collaboration for build solutions.

This role enables GiveDirectly to respond more efficiently and effectively to crises by designing and implementing solutions that make rapid cash transfer response possible, accelerating the delivery of aid to people in need during emergencies.

• 5+ years of experience in product management, service design, or humanitarian technology, with a track record of turning operational needs into solutions, products or workflows.
• Experience defining and documenting solutions requirements and partnering with engineers, technical and operations teams to refine scope.
• Experience managing end-to-end solution cycles - managing iterative product cycles — scoping MVPs, leading pilots, gathering feedback, and driving adoption at scale.
• Strong analytical, problem-solving and systems-thinking skills, with the ability to evaluate trade-offs, propose pragmatic solutions, and make data-informed decisions.
• Technical fluency and comfort working across technical and non-technical teams, translating between the two.
• A bias for action and comfort in fast-moving, ambiguous environments - especially where constraints require creative and rapid experimentation.
• Exceptional alignment with GiveDirectly Values and active demonstration of core competencies: emotional intelligence, problem solving, project management, follow-through, and fostering inclusivity.

Compensation:

• United States base salary: $94,700
• UK base salary: £61,200.00
• Kenya base salary: $61,900
• Total compensation package (base + bonus) targeted at 75th percentile of similar roles
• No negotiation policy to ensure equitable pay

Benefits & Culture:

• Robust health benefits plan (varies by country)
• Flexible paid time off
• Allowances for desk set-up and learning and development
• Positive and supportive team with opportunities for advancement
• Commitment to staff development and growth
• Candid, analytical, agile, and non-hierarchical culture
• Global team from 21 countries speaking 69 languages

GiveDirectly aims to reshape international giving by providing cash grants directly to the world's poorest people, establishing cash transfers as a benchmark for foreign aid and accelerating the end of extreme poverty. The organization has delivered cash to over 1.5 million people in 15 countries since 2011.