Service Lead

• Be the primary service advisor, integrating sales and service experiences while ensuring Trek's signature hospitality
• Manage service operations including workflow, staffing of mechanics, and KPIs to optimize customer experience
• Control service costs, organize service orders, and maintain a clean, efficient department
• Lead bike building and delivery to sales floor and customers while developing employees and finding efficiencies

This role helps change the world by getting more people on bikes through providing incredible hospitality and ensuring customers have the best possible service experience.

• Excellent communication skills with commitment to delivering best customer experience
• Strong leadership abilities to motivate teams and drive performance and efficiency
• Effective planning skills to manage workflow and anticipate shop needs with adaptability
• 3+ years of bicycle service centre experience

• 25 days annual leave plus bank holidays
• Discounted employee purchase scheme on bikes, parts and accessories
• 24/7 employee assistance program, virtual GP services, and counseling services
• Gym membership discounts and health/wellbeing brand discounts
• Retail discount platform for high street and online brands
• Annual paid time off for charity work
• Death in service benefit

Trek builds products they love, provides incredible hospitality to customers, and aims to change the world by getting more people on bikes. They're recognized as a Great Place to Work and Fortune 100 Best Companies to Work For.