Service Account Manager

Core responsibilities:

• Ensure that all service level agreements (SLAs) are delivered according to specifications/guidelines
• Generate weekly and quarterly status reports including KPI's to review with customers
• Establish and maintain strong, long-lasting customer relationships
• Coordinate with Service teams regarding dispatches, warranty processing, quotes and new station installations

This role supports electric transportation and clean energy adoption by ensuring reliable charger service and maintenance, contributing to reduced emissions and sustainable energy solutions.

Required skills and experience:

• 3-5+ years of experience in a similar role
• Experience with Salesforce or similar CRM
• Detail-oriented, good follow-through, able to multitask, and work well under tight deadlines in a fast-paced environment
• Outstanding written and verbal skills, with ability to present to senior management teams

Full-time employees enjoy competitive compensation, yearly bonuses, and benefits package including 401(k) matching contribution, health, dental, and vision, cell phone reimbursement, generous vacation, office meals and snacks, team building events and activities throughout the year.

InCharge Energy focuses on electric transportation and clean energy solutions, working to advance sustainable energy adoption through their products and services.