Senior Salesforce & Systems Administrator

• Serve as the primary system administrator for ICIC's multi-cloud, customized Salesforce environment (~40 users), ensuring reliability, scalability, and optimal system performance
• Manage and maintain all Salesforce managed packages as well as integrations with third-party systems including Account Engagement (Pardot), Alchemer, EventSpark, Givelively, Zapier, and Stripe
• Collaborate with ICIC leadership to align Salesforce architecture and data strategy with organizational goals
• Develop and deliver internal staff trainings and training documentation to improve user adoption, confidence, and efficiency

This role supports ICIC's mission of helping small businesses grow by ensuring their technical systems are optimized for efficiency and impact, enabling better data-driven decision making and operational effectiveness across the organization.

• 4+ years of experience as a Salesforce Administrator or equivalent technical role
• Advanced proficiency with Salesforce configuration, automation (e.g. Flow), and debugging processes
• Experience managing and maintaining Salesforce-integrated platforms
• Salesforce Administrator and/or Advanced Administrator certification strongly preferred
• Strong understanding of data management, system architecture, and platform scalability

No specific benefits, compensation, or perks mentioned in the job description.

ICIC (Initiative for a Competitive Inner City) is dedicated to supporting small businesses in need of resources to help them grow, with a focus on fostering economic development in inner cities.