Senior Product Support specialist

• Provide Level 2 support for Microsoft Dynamics 365 CRM applications and integrations, including diagnosis, investigation, and resolution of issues
• Implement key rollouts of D365 CRM SaaS applications (Sales, Customer Service, Marketing and Customer Voice modules) in partnership with Business Analysts and Project Managers
• Handle user access management and data management requests, including importation, updates, and migration
• Contribute to knowledge base development and provide training to Super Users on application usage

This role ensures the smooth operation, maintenance, and support of D365 CRM applications across Eurofins companies, enabling efficient business processes and customer service.

• 5-7 years of hands-on experience in Microsoft Dynamics 365 CRM with expertise in Sales and Customer Service modules
• Excellent analytical, problem-solving, and communication skills with experience supporting cross-functional teams across geographies
• Microsoft Certifications on D365 Sales and/or Customer Service preferred
• Experience with ITIL framework and basic knowledge of Microsoft Azure, IIS troubleshooting, and Microsoft suite applications

No specific benefits, compensation, or salary information provided in the job description.

Eurofins is a company seeking a Senior Product Support Specialist for their IT Product Support team, focusing on Microsoft Dynamics 365 CRM applications and integrations.