Senior Product support specialist

• Provide Level 2 support for Microsoft Dynamics 365 CRM applications, including diagnosis, investigation, resolution, and coordination with business and IT teams.
• Implement key rollouts of D365 CRM SaaS applications (Sales, Customer Service, Marketing, and Customer Voice modules) in partnership with Business Analysts, Project Managers, and Deployment Coordinators.
• Handle user access management and data management requests, such as importation, updates, and migrations.
• Contribute to the knowledge base for frequently asked questions and repetitive service requests, and provide training to Super Users on demand.

This role ensures the smooth operation, maintenance, and support of D365 CRM applications and integrations across Eurofins companies, enhancing customer satisfaction and operational efficiency.

• 5 to 7 years of experience in application support or a related IT domain, with hands-on experience in Microsoft Dynamics 365 CRM, particularly in Sales and Customer Service modules.
• Excellent analytical and problem-solving skills, along with strong verbal and written communication and interpersonal abilities.
• Microsoft Certifications on D365 Sales and/or Customer Service, and experience in the ITIL framework for day-to-day operations.
• Ability to work with cross-functional teams spread across geographies, and basic knowledge of Cloud concepts (preferably Microsoft Azure), IIS troubleshooting, and Microsoft suite applications like Outlook, Teams, and SharePoint.

No specific benefits, compensation, perks, or salary information is mentioned in the job description.

No information about Eurofins' mission and work is provided in the job description.