Senior Product Manager - Delivery & Returns (f/m/x) - remote

• Own the product vision, strategy, and roadmap for your squad, including customer experience, seller-facing tools and service workflows.
• Drive discovery with customers and sellers to deeply understand their needs, workflows, and challenges. Identify, evaluate, and prioritize opportunities with tech leads and UX; estimate impact on seller outcomes and company metrics.
• Partner with engineers to build and define clear, versioned API requirements. Collaborate on developer experience (docs, sandbox), and improve reliability and performance.
• Use experiments and controlled rollouts to validate changes; maintain high standards for stability and security.
• Take a data-driven approach to measuring success, leverage AI tools, and use insights to iterate and de-risk decisions.
• Partner with a wide range of stakeholders, particularly our Supply department, and act as the delivery experience expert within the organization, balancing business impact with customer and seller satisfaction.

This role contributes to making consumption more sustainable by improving the delivery and returns experience on a marketplace for refurbished products, which helps reduce CO2 emissions by extending product lifecycles and reducing waste.

• 5+ years of product management experience, with at least 2 years in a marketplace environment.
• A practiced product discovery skillset of research (e.g. customer interviews, customer visits) over solution exploration and iteration to validation and risk mitigation.
• Track record of building successful B2B or partner-facing products.
• Ability to translate complex technical concepts (e.g. APIs, data integrations) into clear requirements, business and user value.
• Experience working closely with engineers and discussing technical trade-offs with confidence.
• Excellent communication and stakeholder management skills, with the ability to convey complex insights to non-technical stakeholders.
• A data-driven mindset with experience in defining and tracking product KPIs.
• Comfortable understanding data modeling, and writing or reviewing SQL.
• Passion for sustainability, marketplaces, and building great experiences for customers and partners.

• Fully remote setting with option to work from Vienna office
• Two months of workation per year
• Dedicated learning budget for courses, conferences, and other learning opportunities
• Private sessions with experts for personal growth and mental health through Likeminded partnership
• Internal workshops for skill development
• Flexible work hours and self-organization
• Dog-friendly office
• Office weeks three times per year with team-building events and on-site workshops
• Fact-based decision making culture
• Feedback-oriented environment that welcomes new ideas
• Inclusive and diverse workplace

refurbed is Europe's fastest-growing marketplace for refurbished products, active in 12 European countries, with over €2Bn in GMV while being profitable. Their mission is to empower customers to buy products up to 40% cheaper while making a substantial impact on reducing CO2 emissions.