Senior Product Manager-CX

• Own a customer problem area end-to-end: define the vision, strategy, metrics, and delivery to the market; shape a 6-12-month roadmap.
• Discover & prioritize through market analysis, customer interviews, data mining, and experiment results.
• Write & drive clear PRDs/specs; partner with Design Team to deliver accessible, intuitive UX across channels.
• Collaborate with Engineering & Data Science to ship solutions incrementally, including data integrations, data engines, multi-application channel UX.
• Measure outcomes (adoption, CSAT/NPS, call deflection, savings, reliability SLOs); run A/B tests; iterate.
• Enable GTM with crisp positioning, packaging, and launch plans; support client success and pre-sales narratives.
• Represent the product with utility clients, regulators, and internal execs; communicate trade-offs & decisions in writing.

Your work will directly influence how millions of customers experience, understand, and participate in the energy transition — from electrification and EVs to smarter home engagement, accelerating a clean energy future by enabling data-driven energy-related decisions.

• 4–7+ years in Product Management with SaaS + data/analytics; 2+ years owning a CX/engagement or data-driven product.
• Strong technical fluency: read APIs, reason about data models, eventing, and privacy/consent implications. Comfort working with data scientists, engineers, and non-technical customers alike.
• Proven strategy → execution muscle: experience in shipping multi-quarter roadmaps, measurable outcomes, and scalable processes.
• Facility with experimentation and product analytics; comfort with funnels, cohorts, and AB testing.
• Excellent writing & stakeholder leadership; can align execs and clients around trade-offs.
• Domain bonus: utilities/energy (DSM/DR, TOU rates, DER/EV/solar), CSR tooling, or regulated industries.

Join a global, high-caliber team collaborating across Silicon Valley, India, and Europe. Thrive in a culture of ownership and innovation with autonomy, transparency, and a bias for action. Grow your craft and career with access to cutting-edge GenAI tools, continuous learning opportunities, and visible impact across markets. Diversity, equity, inclusion, and equal opportunity are core values.

Bidgely is an AI-powered SaaS company accelerating a clean energy future by enabling energy companies and consumers to make data-driven energy-related decisions, transforming customer data into actionable consumer energy insights through its UtilityAI™ Platform.