Senior Customer Success Contractor (EU-Based)

Core responsibilities:

• Serve as the primary owner of customer outcomes for a portfolio of enterprise and SMB accounts across EMEA and APAC
• Guide customers through complex, multi-stakeholder implementations and ongoing program evolution
• Partner with Sales on renewal readiness, expansion opportunities, and strategic account planning
• Synthesize customer feedback and usage patterns into actionable insights for Product, Data, and Research teams

This role helps food industry companies operationalize sustainability data within their core workflows, driving supply chain decarbonization and supporting climate reporting to create a more sustainable and regenerative food system.

Required skills and experience:

• Enterprise Customer Success experience in SaaS or data platforms, managing complex accounts
• Strong stakeholder management skills, including executive-level relationship building
• Systems thinking and strategic problem-solving across interconnected business functions
• Experience with CRM and project management tools (e.g., Salesforce, Monday.com, etc)

Competitive compensation for an EU based contractor.

HowGood is a sustainability research company and SaaS platform powering large-scale product footprinting and holistic sustainability assessment for the food industry, working with leading brands, suppliers, retailers and foodservice providers to drive a more sustainable and regenerative food system.