Senior Customer Success Contractor (EU-Based)

About HowGoodHowGood is a sustainability research company and SaaS platform powering large-scale product footprinting and holistic sustainability assessment for the food industry. HowGood’s database of more than 90,000 agricultural emission factors is the largest in the world, enabling accurate measurement of environmental and social impact across the food and beverage supply chain. Working with leading brands, suppliers, retailers and foodservice providers, HowGood supports climate reporting, supply chain decarbonization, and green claims to drive a more sustainable and regenerative food system. 
About the Role
HowGood is seeking an experienced Customer Success Contractor based in Europe to lead and grow strategic relationships with enterprise customers across the global food system—including brands, retailers, manufacturers, and upstream suppliers—across EMEA and APAC. You’ll manage a portfolio of 15–20 complex, enterprise accounts, driving adoption, retention, and measurable business value across sustainability, sourcing, R&D, and reporting teams.
In this role, you’ll act as a trusted advisor to senior stakeholders, partnering closely with our European Sales team and our Data, Research, and Product organizations to guide customers through onboarding, implementation, and long-term platform expansion. You’ll help customers operationalize sustainability data within their core workflows, ensuring HowGood becomes embedded in how decisions are made across the value chain.
This is a highly strategic, hands-on enterprise CS role. You’ll navigate multi-stakeholder organizations, support customers through complex supply-chain transformation initiatives, and directly shape HowGood’s customer engagement model as we scale a global SaaS platform serving the food system end to end.

This role helps food industry companies operationalize sustainability data within their core workflows, driving supply chain decarbonization and supporting climate reporting to create a more sustainable and regenerative food system.

Required skills and experience:

• Enterprise Customer Success experience in SaaS or data platforms, managing complex accounts
• Strong stakeholder management skills, including executive-level relationship building
• Systems thinking and strategic problem-solving across interconnected business functions
• Experience with CRM and project management tools (e.g., Salesforce, Monday.com, etc)

Competitive compensation for an EU based contractor.

HowGood is a sustainability research company and SaaS platform powering large-scale product footprinting and holistic sustainability assessment for the food industry, working with leading brands, suppliers, retailers and foodservice providers to drive a more sustainable and regenerative food system.