Senior Client Onboarding Executive

• Lead new clients through the technical and client-facing onboarding process in partnership with Business Development and Account Management.
• Project manage onboarding for a range of customers, including Enterprise accounts, ensuring clear communication of milestones to all stakeholders.
• Collaborate cross-functionally with Sales, Account Management, Product, and Engineering to improve the onboarding experience and streamline implementation processes.
• Develop productive and trusted relationships with internal teams, and establish yourself as a point of contact for all things Client Onboarding.

This role accelerates the transition to electric vehicles by making it seamless for individuals and businesses to go electric, contributing to decarbonisation and sustainable change.

• 5+ years of experience in Client Onboarding, Account Management or a related area, leading early-stage client projects.
• Strong attention to detail and analytical thinking.
• Excellent communication skills, with the maturity, gravitas and ability to engage and influence senior stakeholders internally and externally.
• A start-up / entrepreneurial mindset, being able to adjust to change and keep up with a fast-moving business.

• Salary information is flexible and discussed during recruitment calls to match experience appropriately.
• Unique culture with autonomy, amazing co-owners, and projects that break new ground.
• Perks hub with employee benefits (details at Octopus Employee Benefits link).
• Award-winning workplace: Sunday Times best company to work for in 2024, top 100 start-ups to work for by Tempo in 2025, Glassdoor's 50 best places to work in 2022.
• Dog-friendly offices.
• Equal opportunity employer with inclusive work environment and accommodations for interviews.

Octopus Electric Vehicles makes it seamless to switch to cleaner, greener driving, with a mission to drive sustainable change, decarbonise the planet, and provide fair pricing and fantastic customer experience. It is part of the Octopus Energy Group, which seeks to improve lives by transforming industries.