Seller Success Manager UK

• Manage a portfolio of merchants based in the UK
• Own their Sales and Quality performance on all European Back Market websites
• Lead Business Review with your sellers to plan and manage strategic plans. Visit and audit their structures
• Help to elaborate Back Market business strategy thanks to your field feedback & experience Lead cross-team projects to tailor solutions for our Sellers
• Be proficient leveraging data to track sellers performances and analyze trends and create projection
• Highly contribute to our business growth by working cross functionally within Back Market

This role helps reduce environmental impact by supporting a marketplace for refurbished devices, which generates 92% less carbon emissions than new tech, contributing to the organization's mission of doing more with what we already have.

• Fluent English
• Minimum 2 years or experience in related fields
• Previous experience in e-commerce or fast-growing startup is preferred
• Proven customer portfolio management skills
• Proven project management experience with success in managing deadlines, customers, and schedules
• SQL and/or Tableau experience a plus, but readiness to learn on analytics skills is a must
• You are confident in business and technical conversations and can break down complex concepts for anyone to understand
• You are resourceful, scrappy, and creative — if a playbook doesn't exist yet, you are excited to figure it out and build it for the whole team to use

• A mission driven work environment where your day to day makes an impact on the planet
• Hybrid work environment, with 2 remote days a week and 1 remote work week per quarter, plus 3 flex days
• Employee Resource Groups, including mentorship programs, comprehensive accessibility policies, and cultural competency training
• Impact-driven work with hands-on career development in an innovative, driven, and fast-paced environment

Back Market is a global marketplace for refurbished devices, aiming to make tech reliable, affordable, and better than new, with a mission to do more with what we already have and reduce environmental impact by providing trustworthy, affordable tech with 92% less carbon emissions than new.