Project Manager, Customer Delivery Support

As a Project Manager for Customer Delivery Support, you'll enable the successful and timely execution of complex, cross-functional delivery projects for enterprise customers. Your primary responsibilities include:

• Sustain the end-to-end delivery of multiple concurrent customer projects
• Own the delivery triage backlog and ensure quick resolution of issues, coordinating priorities with engineering, product, and customer success teams
• Communicate and help teams uphold realistic and ambitious project timelines; proactively identify risks and remove blockers
• Provide clear, concise status updates and reporting to internal stakeholders
• Identify process gaps and propose initiatives to improve delivery workflows, reporting, and project outcomes

By helping utilities prevent outages and reduce wildfire risks through AI-powered vegetation risk analysis, this role contributes to building a safer, more resilient electrical grid that keeps communities thriving as our world changes.

Required skills and experience:

• 5+ years of experience as a Project or Program Manager in a B2B SaaS environment, with a focus on enterprise customers (i.e. 1M+ ARR) with unique and/or complex delivery needs
• Proven success managing multiple projects simultaneously with cross-functional teams
• Exceptional organizational skills with the ability to prioritize competing tasks and manage ambiguity
• Strong communication and collaboration abilities—comfortable aligning diverse stakeholders
• Experience with using dashboards, workflows, and project management tools (e.g., Monday, Asana, Notion, Linear)
• Engagement with metrics to track project health, diagnose issues early, and help drive continuous improvement in delivery processes
• Bonus: Experience in geospatial, environmental, or utility technology sectors; experience with scale-up organizations in a globally distributed remote setting

The organization offers remote work from 11 different countries (United States, the Netherlands, United Kingdom, Ireland, Estonia, Portugal, France, Sweden, Denmark, Switzerland, and Canada), an annual in-person team gathering event, and occasional in-person collaboration opportunities. The company values diversity and inclusion, with 46% female representation and 20% people of color on the team, and leadership that includes four out of nine female members.

Overstory uses AI and advanced satellite imagery to pinpoint and prioritize vegetation risks before they materialize, helping utilities prevent outages, reduce wildfire risks, and accelerate the transition to a safer, more resilient electrical grid to tackle the climate crisis.