Product Success Manager, Financial Reporting & GRC

Core responsibilities:

• Drive product adoption and growth motions at Workiva by working directly with customers to enhance their experience and build successful reference accounts
• Collaborate with internal teams to monitor satisfaction, deliver programs, and act as a liaison for platform deployment
• Define success for Workiva's solutions in financial reporting and GRC (Governance, Risk, and Compliance)
• Represent Customer Success within Product Development to ensure new features add customer value

This role creates positive change by ensuring customers successfully adopt Workiva's financial reporting and GRC solutions, which helps organizations improve their reporting accuracy, compliance, and operational efficiency.

Required qualifications:

• 4+ years of experience in Customer Success, Product Management, or Professional Services within a software organization, preferably SaaS
• Undergraduate degree or equivalent combination of relevant career experience
• Experience with financial reporting products or database systems
• Excellent verbal and written communication skills, including ability to chair sessions and host webinars

No specific compensation, perks, or culture highlights mentioned in the job description.

Workiva provides connected data solutions and platforms for financial reporting, management reporting, and GRC (Governance, Risk, and Compliance) needs.