Participant Support & Learning Specialist

Core responsibilities:

• Assist in reviewing cases and planning/drafting responses when dissatisfaction with the AFS program has been expressed by a stakeholder
• Assist volunteers to ensure that appropriate steps are taken with participants, host families, schools and/or any other parties as necessary to resolve issues
• Keep partner offices informed of cases involving participants and provide all necessary reporting and documentation
• Maintain accurate participant records, placement updates, liaison assignments, and move documentation in AFS-USA systems
• Act as a primary on-call Duty Officer on a rotating basis (evenings, weekends, and holidays)

This role ensures the safety, well-being, and intercultural learning experience of AFS participants, helping to advance global education and foster meaningful connections across cultures.

Required qualifications and skills:

• Bachelor's degree required in any of the following or related fields: International Affairs, Social Work, Psychology, International Education, Global and Cultural Studies, Peace and Conflict Studies, Adolescent Health and Education
• Master's Degree a plus
• Strong written and verbal communication and strong analytical problem-solving skills required
• Experience as a volunteer or working with volunteers preferred
• Experience supervising others and leading group training sessions

$62,400 per annum plus benefits. AFS-USA is committed to a discrimination-free work environment in which all individuals are treated with respect and dignity.

AFS-USA is part of a worldwide network of AFS partner organizations that work together to advance global education and foster meaningful connections across cultures. They provide immersion-based study abroad experiences, opportunities to host foreign exchange students, and global learning workshops and curricula.