Operations Associate

• Develop scalable solutions to address issues faced by Via's riders, drivers, and internal operations team members
• Identify opportunities to enhance efficiency, quality, and consistency across support operations, driving measurable improvements in both internal performance and customer experience
• Create repeatable, trackable standard operating procedures and trainings to ensure live operations run as intended
• Serve as point of contact for leads of Via's central operations teams, preempting and responding to operational issues

This role helps transform transportation worldwide by developing scalable solutions that reduce humanity's collective environmental footprint and provide accessible, efficient, and affordable mobility options.

• Excellent at prioritization; you understand how to get the highest ROI from your work
• Analytical and obsessed with numbers; you're comfortable manipulating data with platforms such as Excel, Tableau, and/or Looker; SQL experience a plus
• Problem solver; you don't accept the status quo and are always looking for creative solutions
• Minimum of 1 year of experience at a startup, consulting firm, or in a similarly fast-paced environment

• Salary Range: $65,000 - $85,000 per year
• Final salary determined by experience, knowledge, and skills
• Equity or variable pay may apply
• Diverse, inclusive, and authentic workplace

Via builds technology that changes how the world moves, pioneering TransitTech to ensure shared, dynamic public mobility that reduces carbon emissions, minimizes private car reliance, and provides accessible transportation.