Operations Analyst, Supply Platform

Own end-to-end supply and brokerage operations

• Manage the operational funnel from utility account creation through broker-ready and brokered status
• Validate utility account setup, historical usage acquisition, and supplier readiness
• Track, explain, and systematically reduce drop-offs from account creation → eligibility → brokerage
• Identify root causes of non-brokerage and partner cross-functionally to eliminate them
• Produce clear, executive-ready insights on gross-to-net brokerage performance to guide automation and prioritization

Run supplier-side operations and exceptions

• Monitor enrollment success rates and investigate failures
• Track and resolve cancellations, including process-attributable cancels
• Serve as the first line of defense for supplier data integrity issues
• Partner with suppliers, Customer Ops, and Engineering to resolve systemic issues and harden workflows

Own contract synchronization health

• Act as the dedicated owner of Arbor’s contract sync queue—one of our most critical operational risk areas
• Monitor sync health, backlog, and SLA adherence
• Investigate failures across systems and identify patterns, regressions, and upstream data issues
• Drive progress toward ≥99% of active contracts synced accurately and on time

Build the ops → product → automation feedback loop

• Identify recurring failure modes, manual work, and operational pain points
• Quantify impact (volume, frequency, dollars, customer impact) rather than relying on anecdotes
• Partner with Product and Engineering to define requirements, validate fixes, and measure post-launch impact
• Design and apply AI-assisted workflows and lightweight automations to reduce cycle time and human effort
• Help move work from humans → systems → automation, quarter by quarter

This role helps Arbor scale its intelligent electricity marketplace, enabling renters, homeowners, and small businesses to pay less for electricity by unlocking wholesale pricing and optimizing usage with cheap renewable energy, reducing overpayment and waste.

• Strong analytical instincts and comfort working with messy, real-world operational data
• An operator’s mindset: biased toward root cause analysis and systemic, durable fixes
• High attention to detail without losing sight of business impact and customer outcomes
• Comfort owning queues, ambiguity, and unresolved problems end to end
• Clear communication skills, you can synthesize noise into signal for Product, Engineering, and Ops partners
• AI-native operator: experience using and managing AI tools to scale operational workflows; automating analysis, reducing manual queue work, and increasing throughput and determinism without linear headcount growth
• Curiosity about how systems break and motivation to make them reliable, not dependent on heroic one-off saves
• Experience in energy markets is a strong plus, but not required if your instincts and ownership mindset are strong.

• Competitive salary + meaningful equity + benefits
• Remote-friendly with close collaboration across Supply Platform, Product, and Customer Ops

Arbor helps renters, homeowners, and small businesses pay less for electricity by building an intelligent electricity marketplace to power an abundant electric future, using an AI-powered platform to aggregate users, unlock wholesale pricing, and optimize usage with renewable energy.